SYED SHEHERYAR ALI
Dubai,UAE
Summary
Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Overview
2
2
years of professional experience
Work History
IT-specialist
TSA Group
West Perth, Australia
05.2023 - Current
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Developed scripts to automate routine tasks and reduce manual effort.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Resolved conflicts between different hardware components or software programs.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Developed documentation related to IT policies, processes, standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Customer Service Officer Telstra Network
TSA Group
West Perth, Australia
01.2023 - 05.2023
- Addressed and resolved billing queries.
- Generated sales by utilizing Siebel and console software
- Generated customer inquiries through CRM Salesforce.
- Achieved sales targets by handling both outbound and inbound sales calls
- Processed payments from customers using point of sale systems.
Education
Bachelor of Business Information System -
Victoria University
Sydney, Australia12.2023
Professional Year in IT -
Australian Computer Society
Diploma In Business -
Edith Cowan College
Perth, AustraliaSkills
- Technical issue analysis
- Troubleshooting and diagnostics
- Application installations
- IT service management
- Network Administration
- Software Implementation
- Active Directory
- Scripting Languages
- System Administration
- Network Security
- Server Management
- Firewall Management
- Patch management
- LAN/WAN
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
IT-specialist
TSA Group
05.2023 - Current
Customer Service Officer Telstra Network
TSA Group
01.2023 - 05.2023
Bachelor of Business Information System -
Victoria University
Professional Year in IT -
Australian Computer Society
Diploma In Business -
Edith Cowan College
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