Overview
Work History
Education
Skills
Certification
Timeline
Generic

SYED TALIB

Adelaide,SA

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Reliance Partners
Hobart, 7000
11.2022 - 07.2024
  • Served as first point of contact for incoming technical service calls and emails.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted in the development and updating of technical documentation and support guides.
  • Develop tailored information management solutions that align with customer objective and constraints
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Participated in after-hours on-call rotation for critical support needs.

Help Desk Technician

OZ ICT
Adelaide, SA
03.2020 - 06.2023
  • Conducted regular maintenance checks on equipment such as printers or scanners.
  • Monitored performance and maintained systems according to requirements.
  • Installed operating system updates as required by company policy.
  • Conducted Troubleshooting to resolve IT-related and application issues for 2000+ users
  • Consistently meet call handling goals by closing an average of 47 calls by day with an 80% first call to ratio
  • Developed and implemented an effective ticketing system to monitor incoming service tickets, track incidents and troubleshooting incidents
  • Provide Clients with information on available updates and trouble-shoot computer-related problems for internal and external clients
  • Administrative all aspects of active-directory group-policy such as creating and managing end-user accounts using active-directory

Education

Advanced Diploma - Information Technology

Australia Instituite Of Business And Language
Adelaide
10-2023

Advanced Diploma - Electronics Engineering

Australia Instiuite Of Business And Technology
Sydney, NSW
07-2021

Skills

  • Proficiency in IT support tools and System
  • Familiarity with Customer Relationship Management Software
  • Analytical Thinking to diagnose and troubleshoot technical issues efficiently

Software's

1Microsoft Office 365

2Jira Service Management

3Microsoft Dynamics 365

4Microsoft Servers 2012-2019

5Azure Microsoft Services

6CISCO

Certification

  • Technical Skills For IT Support Professionals From Udemy
  • Cisco Certified
  • Microsoft Azure

Timeline

IT Support Specialist

Reliance Partners
11.2022 - 07.2024

Help Desk Technician

OZ ICT
03.2020 - 06.2023

Advanced Diploma - Information Technology

Australia Instituite Of Business And Language

Advanced Diploma - Electronics Engineering

Australia Instiuite Of Business And Technology

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SYED TALIB