Syed Waqar uz zaman
Launceston
Overview
10
10
years of professional experience
Work History
Rental Sales Agent
East Coast Car Rentals
05.2024 - Current
- Maximizing revenue by recommending appropriate rental products and upselling services to customers.
- Collaborate with team members to improve sales strategies and meet monthly targets.
- Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
Customer Care Specialist
Commonwealth Bank
02.2024 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction to support their overall banking needs.
- Verified accuracy of customer account information and updated when necessary following strict ID&V protocols.
- Support customers with inquires and maintenance on accounts.
- Provided customers with detailed information on company products, services and materials.
- Transferring calls to relevant departments.
AUTOMOTIVE TECHNICIAN (SERVICE DEPARTMENT)
MOTORS
10.2021 - 05.2024
- General servicing and maintenance of vehicles
- Identifying and repairing technical issues
- Conducting logbook services and warranty repairs
- Performing work following strict Manufacturer's standards and guidelines
- Road testing vehicles
- Complying with safety, health, and environmental procedures
- Diagnosing and replacing faulty components in vehicle.
AUTOMOTIVE TECHNICIAN (SERVICE DEPARTMENT)
COFFEY FORD
11.2020 - 08.2021
- General servicing and maintenance of vehicles
- Identifying and repairing technical issues
- Conducting logbook services and warranty repairs
- Performing work following strict Manufacturer's standards and guidelines
- Road testing vehicles
- Complying with safety, health, and environmental procedures
- Diagnosing and replacing faulty components in vehicle.
CUSTOMER SERVICE CONSULTANT (SERVICE DEPARTMENT)
SILVERSTAR MERCEDES BENZ
09.2018 - 11.2020
- Meet and greet all customers upon arrival and departure with a smile
- Ensure all customers receive well reception and go extra yards to achieve satisfaction
- Assist with checking customer vehicles for damage
- Actively approach customers
- Ensure customers' problems get solved in a swift manner
- Create smooth cooperation between service reception and the workshop
- Assist service advisors by answering customer queries and concerns
- Ensure pickup and delivery schedule is up to date.
CONCIERGE/Car Wash Attendant
AUTOSPA
03.2015 - 09.2018
- Meet and greet all customers upon arrival and departure with a smile
- Ensure all customers receive well reception and go extra yards to achieve satisfaction
- Assist with checking customer vehicles
- Actively approach customers
- Create smooth cooperation between carwash reception and the yard.
- Ensure pickup and delivery schedule is up to date.
Education
Associate of Automotive Management - Automotive Mechanics
Central Australian College
09.2017
Bachelor of Commerce - Accounting And Business Management
University of Karachi
12.2011
Skills
- Excellent technical skills with the ability to develop further skills
- Well-developed time management skills with the ability to prioritize workload to ensure tasks are completed on time and to a high standard
- Work well in team environments or competently working alone
- I can multitask and stay calm in stressful situations
- I have "can do" attitude
Additional Information
1.Police check (will be provided upon request)
2.Hold valid Working with Vulnerable People Check
3.Hold Tasmanian Drivers Licence (Clean Record)
4.Australian Permanent Resident
Timeline
Rental Sales Agent
East Coast Car Rentals
05.2024 - Current
Customer Care Specialist
Commonwealth Bank
02.2024 - 06.2024
AUTOMOTIVE TECHNICIAN (SERVICE DEPARTMENT)
MOTORS
10.2021 - 05.2024
AUTOMOTIVE TECHNICIAN (SERVICE DEPARTMENT)
COFFEY FORD
11.2020 - 08.2021
CUSTOMER SERVICE CONSULTANT (SERVICE DEPARTMENT)
SILVERSTAR MERCEDES BENZ
09.2018 - 11.2020
CONCIERGE/Car Wash Attendant
AUTOSPA
03.2015 - 09.2018
Bachelor of Commerce - Accounting And Business Management
University of Karachi
Associate of Automotive Management - Automotive Mechanics
Central Australian College
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