Syed Waqas
Oakleigh South,Australia
Summary
Dynamic security professional with extensive experience at Wilson Security, excelling in client rapport building and analytical problem-solving. Proven track record in supervising personnel and enhancing operational efficiency, leading to a significant increase in service quality. Bilingual with strong written communication skills, committed to continuous professional development.
Overview
19
19
years of professional experience
Work History
Casual Security Officer
MSS Security
Melbourne
11.2022 - 11.2024
- Based at The Department of Families, Fairness and Housing, undertake all aspects of security, liaising extensively with the people of all ages and cultural backgrounds using a helpful approach
- Patrol areas and check doors, gates and windows for signs of unauthorised entry Inform management about complex client issues and resolutions and analyse and resolve service issues promptly
- Patrolling in mobile patrol vehicle between different sites which includes foot patrol through sites, completing specific check points to ensure security is maintained
- Watch for irregularities (e.g
- Fire hazards, leaking water pipes, lights left on, equipment malfunctions, unlocked security doors) and report incidents or problems to the appropriate authority
- Observe and report suspects to police or apprehend offenders when appropriate and detain them until police arrive
- Issue security passes give directions and make security arrangements for authorised visitors
- Attend to domestics, escorting nurses, contractors, DFFH staff, fire brigade and first aid personnel
- Conduct regular inspections and write reports to ensure security and safety equipment is functioning properly
Casual Security Officer
Wilson Security
Melbourne
03.2018 - 11.2022
Senior Security Officer
Wilson Security
Collingwood
07.2008 - 11.2022
- Supervise 30 security personnel, control room operations, monitor computer alarm systems, closed circuit television (CCTV) systems and communicate by radio with mobile units
- Oversee and manage the day-to-day operations of the control room, ensuring smooth and efficient processes
- Electronic Data entry WORS operating on Intranet
- Make frequent client calls and visits to strengthen client relationships
- Inform management about complex client issues and resolutions and analyse and resolve service issues promptly
- Coordinate emergency response activities and ensure timely action
- Prepare weekly and monthly KPIs and send it to the relevant operational staff
- Prepare PowerPoint presentation to reform the site operating timetable and schedules
- Preparing the timesheets and scheduling the rosters
- Selected as one of the few staff members to accompany Wilson Security Operations Staff team to establish and run start NAURU detention centre operation in year 2012
- I served the site for three consecutive months
- Promoted to senior officer due to excellent relationship management skills and attention to detail
- Developed thorough team working and customer service skills, capped with the ability to deal with internal and external staff via telephone or face-to-face
Sales and Marketing Representative
ISTA Security Academy
Melbourne
04.2018 - 09.2022
- Develops, recommends, and implements long term marketing and sales strategies
- Inbound and outbound emails and calls to convert the leads into sales
- Develop and sustain relationships with existing students, building rapport as a personable and trusted representative
- Provide effective response to the emails and calls of various stakeholders of the organisations
- Key member in strategizing improved email template
- Working knowledge of social media platforms for business use
- Awarded best sales and marketing person award based on huge increase in company revenue
Security Officer
Chubb Security
Collingwood
07.2005 - 07.2008
- Patrol areas and check doors, gates and windows for signs of unauthorised entry Inform management about complex client issues and resolutions and analyse and resolve service issues promptly
- Providing and promoting friendly and courteous customer service at all times
- Watch for irregularities (e.g
- Fire hazards, leaking water pipes, lights left on, equipment malfunctions, unlocked security doors) and report incidents or problems to the appropriate authority
- Observe and report suspects to police or apprehend offenders when appropriate and detain them until police arrive
- Issue security passes give directions and make security arrangements for authorised visitors
- Attend to domestics, escorting nurses, contractors, DHS staff, fire brigade and first aid personnel
Education
Graduate Cert. - English in Global Workplace
University of Melbourne
01.2020
Master of Business Administration -
Torrens University Australia
01.2018
Master of Business - Accounting (Distinction)
Monash University, Australia
01.2015
Bachelor of Business - Accounting & Finance Majors (Distinction)
Swinburne University Australia
01.2007
Skills
- Written communication
- Verbal communication
- Client rapport building
- Analytical skills
- Problem-solving skills
- Organizational skills
- Time management skills
- Discretion
- Professionalism
- Ethics
- Commitment to professional development
- Thirst for knowledge
- Bilingual
- MS Word
- MS Excel
- Email proficiency
- Internet proficiency
- Keyboard skills
Strengths Attributes
- Highly developed written and verbal communication skills.
- Proven ability to build a positive rapport with clients.
- Strong analytical and problem-solving skills.
- Well-developed organizational and time management skills.
- Utilizes discretion when dealing with confidential information.
- Professional and ethical with a diligent, positive approach.
- Does more than expected or suggested.
- Committed to ongoing professional development with a thirst for knowledge.
- Excellent written and verbal communication skills – bilingual; fluent in English, Punjabi and Urdu.
Other Security Qualifications
- Certificate of Identifying Family Violence Training
- Certificate of safe Needle Disposal
- Certificate of Discrimination and EEO
- Certificate of Diversity in the workplace
- Certificate of incident Investigation
- Certificate of Injury Management for Employees
- Certificate of Stress management
- Certificate of Sustainability Awareness
- Certificate of Security Awareness for Security Officers
- Certificate of Life Balance
- Certificate of Waste Management
- Certificate of Workplace Bullying and Occupational Violence
- Certificate of WHS Awareness
References
Furnished upon request
Hobbies and Interests
- Cricket
- Hockey
- Reading - Current Affairs & Autobiographies
- Health & Fitness
Security Qualifications
- Working with Children Check (WWCC), current Employee status
- Certificate IV in Security and Risk Management, Complex Training Institute
- Certificate III in security operations/Control Room Operations, Complex Training Institute
- Certificate II in security operations, Complex Training Institute
- First aid Level II Certificate
- Victorian Driving Licence
Personal Information
Citizenship: Australian
Timeline
Casual Security Officer
MSS Security
11.2022 - 11.2024
Sales and Marketing Representative
ISTA Security Academy
04.2018 - 09.2022
Casual Security Officer
Wilson Security
03.2018 - 11.2022
Senior Security Officer
Wilson Security
07.2008 - 11.2022
Security Officer
Chubb Security
07.2005 - 07.2008
Graduate Cert. - English in Global Workplace
University of Melbourne
Master of Business Administration -
Torrens University Australia
Master of Business - Accounting (Distinction)
Monash University, Australia
Bachelor of Business - Accounting & Finance Majors (Distinction)
Swinburne University Australia
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