Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cricket , Travelling
Timeline
Generic

Syed Waseem

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20 -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing sales targets . Talented in coaching motivating & building a high performing teams.

Detail-oriented team player with strong team building skills .Ability to handle multiple tasks with a high degree of accuracy & attention to detail.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Lender, relief Area Manager

  • Deposit Specialist , Branch Manger to, Coordinating and scheduling work for employees to reduce processing-timesfor loan application
  • Communication with external partners to generate more business
  • Help Australian to own their homes by helping them with their borrowing
  • Ensuring that loan application is processed & own it till settlement
  • Approved and underwrote consumer loans for lines of credit and homeequity
  • Help all home loan customers with their other banking needs (Insurance ,credit card , bank account etc)
  • Approved and underwrote consumer loans for lines of credit and homeequity
  • Analysed financial statements and tax returns to complete underwritingprocess

Lending Area Manager

Westpac Banking Group - Western Sydney
06.2019 - 07.2023
  • Conducted training sessions to educate Home Finance Managers on best practices and procedures to be compliant while delivering exceptional scorecard results
  • SWAT analysis to evaluate performance, and have plans in place for every individuals
  • Coaching & mentoring for improvement , and to drive changes with growth mindset
  • Transformed underperforming teams into productive, customer centric teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Staying connected with high valid customer satisfaction/retention and further growth in business
  • Observe phone calls and interviews to provide effective coaching to be better everyday
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Exceeded sales forecast figures by 151 % regularly through superior customer satisfaction score (98%)
  • Met deadlines by proactively managing individual and team tasks and streamlining processes by clearing the way for greater customer satisfaction
  • Working closely with other partners to achieve common goals

Branch Manager

Westpac Banking
11.2017 - 01.2019
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks to deliver on customer promises
  • Engaged employees in business processes with positive motivational techniques.
  • Regular local visit to business & to-be engaged within local communities to promote branding
  • Achieved wonderful customer satisfaction scores by leading from front by staying connected with customers for feedback & suggestions

Lending Support Manager, Lending Manager

Westpac, WASEEM
05.2013 - 11.2017
  • Building high performing team to deliver exceptional results with Homelending
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations & get team alongwell new changes
  • Worked well in team setting, providing support and guidance to new lenders.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and in fast-pacedenvironment
  • Used critical thinking to break down problems, evaluate solutions and makedecisions
  • Working closely with other business partners to achieve common goals andmaintained courteous and effective working relationships
  • Creating "CAN DO" culture with growth mind set
  • Implementing effective sales techniques to keep them motivated
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks andstreamlining processes
  • Engaged employees in business processes with positive motivationaltechniques
  • Consulted customers to boost product sales and services.
  • Boosted sales and customer loyalty through incentive programs.
  • Coaching & Training to branch staff for them to excel in customer service
  • Managed Kingsgrove branch & Pagewood branch for two years & started arole as LSM
  • What I have learnt & delivered
  • Supervising and training lenders to process error free & effective loanapplications
  • Generating new business by signing up introducers
  • Recruiting lending staff & provide 14 weeks training for them to beconfident in role
  • SYED

Personal Banker

Commonwealth Bank
02.2012 - 02.2013
  • During time at Commonwealth
  • Joined as

Manager- Mobile Lending Team

Citibank
01.2007 - 01.2012


  • Developed high performing team culture to achieve strong relationships with customers through high levels of customer service.
  • Maintained a strict confidentiality of bank records and client information to meet compliance
  • Worked closely with credit & pricing to promptly process loan applications.
  • Examined customers loan applications for loan approvals and denials.
  • Reviewed lenders files and monitor compliance with requirements & provide feedback
  • Built external relationship with accountants & real estate agents for quality referrals

Education

No Degree - Financial Services -Banking

Kaplan
Sydney, NSW
04.2020

Master of Science - Geology

University of New South Wales
Sydney, NSW
04.2008

Skills

  • Lending Industry Knowledge & Passion
  • Relationship expertise with external Partners
  • Business Development Management
  • Community & Welfare work
  • Coaching & Training
  • Incident Reports
  • Complaint Handling
  • Compliance
  • Sales Goal Achievement

Accomplishments

  • Collaborated with nine areas across NSW state in developing a retention strategy and implemented & achieved customer lending growth (109%)
  • Proud lead a team of 24 Home finance Mangers & achieved overall plan by 150%.
  • Awarded Leader of the year in 2020 by uplifting business performance by 210%
  • Achieved compliance result by 100 % by completing tasks with accuracy and efficiency.

Certification

  • Certificate IV in Financial service - Commonwealth Bank
  • Certificate in Professional Banking Services -Westpac Banking Group

Cricket , Travelling

Played Cricket for UNSW & passion for cricket brought me to beautiful Australia

Have travelled 21 countries across the globe still few in the list .Love knowing about other cultures , food , languages & faiths

Timeline

Lending Area Manager

Westpac Banking Group - Western Sydney
06.2019 - 07.2023

Branch Manager

Westpac Banking
11.2017 - 01.2019

Lending Support Manager, Lending Manager

Westpac, WASEEM
05.2013 - 11.2017

Personal Banker

Commonwealth Bank
02.2012 - 02.2013

Manager- Mobile Lending Team

Citibank
01.2007 - 01.2012

Personal Lender, relief Area Manager

No Degree - Financial Services -Banking

Kaplan

Master of Science - Geology

University of New South Wales
Syed Waseem