Syed Waseem
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20 -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing sales targets . Talented in coaching motivating & building a high performing teams.
Detail-oriented team player with strong team building skills .Ability to handle multiple tasks with a high degree of accuracy & attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Lender, relief Area Manager
- Deposit Specialist , Branch Manger to, Coordinating and scheduling work for employees to reduce processing-timesfor loan application
- Communication with external partners to generate more business
- Help Australian to own their homes by helping them with their borrowing
- Ensuring that loan application is processed & own it till settlement
- Approved and underwrote consumer loans for lines of credit and homeequity
- Help all home loan customers with their other banking needs (Insurance ,credit card , bank account etc)
- Approved and underwrote consumer loans for lines of credit and homeequity
- Analysed financial statements and tax returns to complete underwritingprocess
Lending Area Manager
Westpac Banking Group - Western Sydney
06.2019 - 07.2023
- Conducted training sessions to educate Home Finance Managers on best practices and procedures to be compliant while delivering exceptional scorecard results
- SWAT analysis to evaluate performance, and have plans in place for every individuals
- Coaching & mentoring for improvement , and to drive changes with growth mindset
- Transformed underperforming teams into productive, customer centric teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Staying connected with high valid customer satisfaction/retention and further growth in business
- Observe phone calls and interviews to provide effective coaching to be better everyday
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Exceeded sales forecast figures by 151 % regularly through superior customer satisfaction score (98%)
- Met deadlines by proactively managing individual and team tasks and streamlining processes by clearing the way for greater customer satisfaction
- Working closely with other partners to achieve common goals
Branch Manager
Westpac Banking
11.2017 - 01.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks to deliver on customer promises
- Engaged employees in business processes with positive motivational techniques.
- Regular local visit to business & to-be engaged within local communities to promote branding
- Achieved wonderful customer satisfaction scores by leading from front by staying connected with customers for feedback & suggestions
Lending Support Manager, Lending Manager
Westpac, WASEEM
05.2013 - 11.2017
- Building high performing team to deliver exceptional results with Homelending
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations & get team alongwell new changes
- Worked well in team setting, providing support and guidance to new lenders.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and in fast-pacedenvironment
- Used critical thinking to break down problems, evaluate solutions and makedecisions
- Working closely with other business partners to achieve common goals andmaintained courteous and effective working relationships
- Creating "CAN DO" culture with growth mind set
- Implementing effective sales techniques to keep them motivated
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks andstreamlining processes
- Engaged employees in business processes with positive motivationaltechniques
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Coaching & Training to branch staff for them to excel in customer service
- Managed Kingsgrove branch & Pagewood branch for two years & started arole as LSM
- What I have learnt & delivered
- Supervising and training lenders to process error free & effective loanapplications
- Generating new business by signing up introducers
- Recruiting lending staff & provide 14 weeks training for them to beconfident in role
- SYED
Personal Banker
Commonwealth Bank
02.2012 - 02.2013
- During time at Commonwealth
- Joined as
Manager- Mobile Lending Team
Citibank
01.2007 - 01.2012
- Developed high performing team culture to achieve strong relationships with customers through high levels of customer service.
- Maintained a strict confidentiality of bank records and client information to meet compliance
- Worked closely with credit & pricing to promptly process loan applications.
- Examined customers loan applications for loan approvals and denials.
- Reviewed lenders files and monitor compliance with requirements & provide feedback
- Built external relationship with accountants & real estate agents for quality referrals
Education
No Degree - Financial Services -Banking
Kaplan
Sydney, NSW04.2020
Master of Science - Geology
University of New South Wales
Sydney, NSW04.2008
Skills
- Lending Industry Knowledge & Passion
- Relationship expertise with external Partners
- Business Development Management
- Community & Welfare work
- Coaching & Training
- Incident Reports
- Complaint Handling
- Compliance
- Sales Goal Achievement
Accomplishments
- Collaborated with nine areas across NSW state in developing a retention strategy and implemented & achieved customer lending growth (109%)
- Proud lead a team of 24 Home finance Mangers & achieved overall plan by 150%.
- Awarded Leader of the year in 2020 by uplifting business performance by 210%
- Achieved compliance result by 100 % by completing tasks with accuracy and efficiency.
Certification
- Certificate IV in Financial service - Commonwealth Bank
- Certificate in Professional Banking Services -Westpac Banking Group
Cricket , Travelling
Played Cricket for UNSW & passion for cricket brought me to beautiful Australia
Have travelled 21 countries across the globe still few in the list .Love knowing about other cultures , food , languages & faiths
Timeline
Lending Area Manager
Westpac Banking Group - Western Sydney
06.2019 - 07.2023
Branch Manager
Westpac Banking
11.2017 - 01.2019
Lending Support Manager, Lending Manager
Westpac, WASEEM
05.2013 - 11.2017
Personal Banker
Commonwealth Bank
02.2012 - 02.2013
Manager- Mobile Lending Team
Citibank
01.2007 - 01.2012
Personal Lender, relief Area Manager
No Degree - Financial Services -Banking
Kaplan
Master of Science - Geology
University of New South Wales