Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Syeda Ayesha

Park Ridge,QLD

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Representative

JD Lighting and Fans
07.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.

Assistant Manager - HR

IZHAR Construction Pvt Ltd
09.2022 - 04.2024
  • Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
  • Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
  • Reduced employee turnover with targeted recruitment strategies and comprehensive benefit packages.
  • Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.

Lead Cabin Crew

Serene Air
04.2017 - 04.2022
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Followed company regulations and rules to promote safe environment for travellers and employees.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.

Education

Master of Arts - Human Resources Management

University of Karachi
Pakistan
07.2020

Bachelor of Arts - Social Sciences

University of Karachi
Pakistan
06.2017

Skills

  • Report Generation
  • CAA Regulations
  • Hospitality service expertise
  • First Aid
  • HR policies and procedures
  • Organizational Development
  • Training and mentoring
  • Microsoft Office proficiency

Certification

  • Certificate in Cabin Crew Course
  • Certificate in First Aid and CPR
  • Certificate in Aviation Security and CRM
  • Certificate in Dangerous Goods Regulations
  • Certificate in Information Technology

Languages

Urdu
Native or Bilingual
English
Full Professional

Timeline

Sales Representative

JD Lighting and Fans
07.2024 - Current

Assistant Manager - HR

IZHAR Construction Pvt Ltd
09.2022 - 04.2024

Lead Cabin Crew

Serene Air
04.2017 - 04.2022

Master of Arts - Human Resources Management

University of Karachi

Bachelor of Arts - Social Sciences

University of Karachi

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Syeda Ayesha