SYEDA HANIYA RAZVI SYEDA
Melbourne,VIC
Summary
Offering strong interpersonal and organizational skills, eager to learn and develop in customer-focused environment. Brings ability to quickly understand and apply new procedures and technology to enhance service delivery. Ready to use and develop communication and problem-solving skills.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registration and Licensing Service Officer
VicRoads Head Office
04.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Played a critical role in retaining valuable customers through proactive relationship management efforts.
- Conducted regular training sessions for staff development and skills enhancement.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Event Coordinator
Hayaat Group of Hotels
12.2022 - Current
- Successfully planned and executed over 50 corporate events, including conferences, seminars, product launches, award ceremonies, marriages and entertainment events
- Managed a team of up to 10 event coordinators, vendors, and volunteers to ensure seamless execution of events, while maintaining a high level of customer service and satisfaction
- Developed and managed event budgets, negotiating with vendors and suppliers to keep costs within budget, resulting in a cost savings of over 10% for each event
- Coordinated all event logistics, including venue selection, catering, audio-visual equipment, transportation, and lodging arrangements
- Developed event marketing strategies, including creating promotional materials and managing social media campaigns, resulting in a 20% increase in attendance for each event
- Conducted post-event evaluations to analyze event success and identify areas for improvement, resulting in a 95% satisfaction rating from attendees and clients
Team Leader, Event Service
Marvel Stadium, Melbourne Cricket Stadium (MCG)
09.2022 - Current
- Performed a variety of duties related to food service
- Maintained order and cleanliness of work areas to conform with health codes
- Received food orders from individuals and explained offerings
- Followed recipes and customer requests to prepare meals
- Coordinated guest relations to boost satisfaction and brand loyalty
- Maintained professional demeanor during interactions with customers and co-workers
- Set up, restocked and cleaned dining areas
- Monitored inventory to keep adequate stock of food items and supplies
- Acquired new skills to support the team and further accommodate customer needs
- Operated a cash register to process cash, check and credit card transactions
- Streamlined processes and procedures, increasing efficiency in event planning and execution.
- Utilized data-driven decision-making practices when determining resource allocation for upcoming events.
Hiring Center (Assistant Team Leader)
Swiggy India
03.2021 - 04.2022
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Assigned projects and distributed tasks to team members as per area of expertise
- Delegated daily tasks to team members to optimize group productivity
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries
- Handled sensitive information with discretion, maintaining confidentiality across all interactions with clients and colleagues alike.
Talent Acquisition Coordinator
Byju's International
11.2020 - 03.2021
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals
- Posted positions on job boards, media and alternate sourcing channels to attract a diverse talent pool
- Managed recruiting budget through cost-effective advertisement and third-party recruiters
- Conducted exit interviews and new hire follow-ups to provide feedback to management
- Selected qualified job applicants or referred to managers to make hiring recommendations
- Conducted interviews to assist management in selecting most qualified candidates
- Reviewed employment applications and job orders to match applicants with job requirements
Education
Masters of Management Information Systems - Management
Cambridge International College
Melbourne06-2025
Bachelor of Arts - Digital Communications And Media
Telangana University
Telangana, India06-2021
Skills
- Hiring Procedures
- Reporting and documentation
- Written and verbal communication
- Staff Leadership
- Service Prioritization
- Team Management
- Flexible Schedule
- Conflict Resolution
- Relationship Building
- Friendly, Positive Attitude
- Interviewing skills
- Client needs assessments
Certification
- RSA Certified
- Food safety handling certificate
- First Aid Certification
Timeline
Registration and Licensing Service Officer
VicRoads Head Office
04.2024 - Current
Event Coordinator
Hayaat Group of Hotels
12.2022 - Current
Team Leader, Event Service
Marvel Stadium, Melbourne Cricket Stadium (MCG)
09.2022 - Current
Hiring Center (Assistant Team Leader)
Swiggy India
03.2021 - 04.2022
Talent Acquisition Coordinator
Byju's International
11.2020 - 03.2021
Masters of Management Information Systems - Management
Cambridge International College
Bachelor of Arts - Digital Communications And Media
Telangana University
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