Summary
Overview
Work History
Education
Skills
Mobile Phone Number
Personal Information
References
Languages
Timeline
Generic

Syeda Zaidi

Jacka,ACT

Summary

Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds. Knowledgeable support professional with experience assisting teachers in classrooms, between classes and during field trips. Devoted to student learning and safety. Always ready to step in and help with any need.

Overview

16
16
years of professional experience

Work History

Primary School Teaching Assistant

Canberra Grammar School
Redhill, ACT
08.2018 - Current
  • Assisted teachers in creating and implementing lesson plans.
  • Provided support to students with special educational needs.
  • Organized classroom activities, resources and materials.
  • Monitored student performance, progress and behavior.
  • Supervised students during lunch time and recess periods.
  • Attended staff meetings to discuss student progress.
  • Assisted teachers with record-keeping tasks such as attendance tracking, grading tests and quizzes.
  • Helped prepare classrooms for lessons and activities.
  • Assisted in maintaining discipline within the classroom setting according to established rules of conduct.
  • Offered students personalized educational, behavioral and emotional support.
  • Assisted children at stations during small-group learning periods.
  • Planned and led activities to develop students' physical, emotional and social growth.
  • Taught daily life skills and behaviors to students to build practical knowledge.

Customer Service Officer Aps 3

Department of human services
Canberra, Australia
01.2017 - 02.2018
  • Liaising with agencies an departments Administration task/data entree Processing claims Payments inquires In my previous role at DHS, I was responsible to convey information to the clients by using the data base at the time of call
  • This involves multitasking, problem solving and effective communication
  • Liaising with all internal and external stakeholders in a professional manner is critical and I maintain my professionalism in both verbal and written communications be they via emails, letters, applications or forms
  • I also ensure my body language stays professional and positive while engaging with people
  • I have provided high levels of customer service in all the roles I have held
  • I service clients, via phone and through written methods (emails and letters)
  • My primary goal has been to deliver a high level of service to all customers at all times
  • In my previous role as customer service officer at department of human services, I was responsible for processing customer claims, quires and payments
  • This typically involved customer instructions, responding to customer’s enquiries, informing them on the progress of their claims, appeals, Complaints and requesting further information via documentations and verification
  • I made it a point to record all communication between the customer and myself, including work actioned in my role notes for reference and to use as evidence if any dispute arose
  • I dealt with clients from various backgrounds and ethnicity (people who are unemployed and looking for work from all back grounds, who are in need of financial help and support from the government which include young adults, mature clients, single parents, families, sole traders etc immigrants
  • As customer service officer there are other variety of general information is also required.As this role is not limited I was also responsible for liaising with other departments such as social services, department of home affairs and department of small jobs and business in relations to customer quires and requirements on daily basis’s
  • I always make sure that my clients are receiving the best advice and information they required
  • In my past employments I have improved or introduced new strategies on several occasions
  • Similarly I have delivered some complex tasks/projects which required good organisational or coordination skills.

Acting Childcare Centre Manager

01.2008 - 01.2018
  • Liaising with various stakeholders (Parents, management, Department of Children Services / protection) Manage rosters and HR files Update and develop policies and procedures Customer Service Officer (Verbal and written communication) Point of contact for any childcare centre related queries Supervise children programs and curriculums Organise and maintain files for children and other allied health providers Supervise Pre-School educators and provide assistance Ensure the building is safe & secure and is maintained to the required standards Pre-School Teacher (Team Leader) Develop and update children programming / curriculum Training new staff Organise and execute excursions Ensure work health and safety are met at all times Supervision and advice to care team Procurement for required resources for the centre Run daily curricular and extra-curricular activities Daily liaising with parents Working with special needs children Interviewing new educators Reporting to the central management Planning and organizing tea and food to the children as per their dietary requirements/restrictions Develop and file children portfolios In my previous employments i have worked in various roles including but not limited to Assistant Manager, team leader, Pre-School Teacher (in childcare)
  • As a team leader/asst manager it was my responsibility to ensure the delivery of care/education services to children as per the program
  • When I managed a team I made sure that the roles and responsibilities along with the daily duty lists are well understood and clear to the staff through regular meetings and by working with new/inexperienced staff on critical tasks using practice development methods of nurturing the required skills
  • Through collaborative instead of directive approach I have been able to achieve the outcomes successfully
  • I believe we all have some strengths and weaknesses
  • In order to accomplish goals I believe in focusing on strengths and utilize them where possible as well as working on the weaknesses by providing mentor-ship and/or required training and education
  • I am peoples person, a good listener, approachable and have good problem solving skills
  • These interpersonal skills and attributes make me a good team player and a leader
  • Usually my colleagues and team members feel supported around and me and work with high morals to deliver the required outcomes for an organisation
  • Also I ensure that the processes and systems are always in tact so that all the tasks are performed in a systematic manner
  • I appreciate positive and/or critical feedback from all stakeholders including team members to be able to improve existing processes
  • I always remind myself and the team members the Organizational mission, Vision and values and keep open communication with Staff, make people feel appreciated, support new ideas, give challenging tasks where required, encourage creativity, give opportunities to grow.

Family Day Care Educator and Supervisor

Communities @ work Canberra
Canberra, Australia
01.2016 - 01.2017
  • Providing Care and Education / Training / Supervision

Educator

Northside Community Centre
Canberra, Australia
01.2009 - 01.2015
  • Pre-school teaching, training and support to new staff, administrative support to the centre manager, design, plan and setup children’s curriculum and programs, maintain children’s portfolios, Compliance reporting, Conduct Internal audits

Education

Education and Care Services Supervisor -

01.2016

Work Safety Representative Certification -

01.2011

Certificate III & IV in Children Services -

01.2010

Admin Officer Trainings -

Diploma in Early Childhood Education and Care -

Bachelors of Arts (Psychology and Literature) -

College Education -

Secondary High School -

English Grammar School Rawalpindi Pakistan -

Skills

  • I can learn and use any computer software with some training
  • Intermediate
  • Understanding and interpretation Policies and other regulations
  • High problem solving skills proactively
  • Valid Clean vehicle Driving Licence
  • Self-directed & Self-motivated personality
  • Classroom Organization
  • School Policies And Procedures

Mobile Phone Number

0430639718

Personal Information

Date of Birth: 07/29/86

References

Appropriate references will be provided on request.

Languages

  • English
  • Urdu
  • Hindi

Timeline

Primary School Teaching Assistant

Canberra Grammar School
08.2018 - Current

Customer Service Officer Aps 3

Department of human services
01.2017 - 02.2018

Family Day Care Educator and Supervisor

Communities @ work Canberra
01.2016 - 01.2017

Educator

Northside Community Centre
01.2009 - 01.2015

Acting Childcare Centre Manager

01.2008 - 01.2018

Education and Care Services Supervisor -

Work Safety Representative Certification -

Certificate III & IV in Children Services -

Admin Officer Trainings -

Diploma in Early Childhood Education and Care -

Bachelors of Arts (Psychology and Literature) -

College Education -

Secondary High School -

English Grammar School Rawalpindi Pakistan -

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Syeda Zaidi