SYED AKIF ZAFAR
Sydney,Australia
Summary
Dynamic professional with a proven track record in ICT customer support and operations management, notably at MA Services Group. Expert in collaboration and effective decision-making under pressure. Skilled in accounts management and customer-facing web design, I excel in meeting clients' needs and driving project success. Demonstrated leadership in streamlining processes for enhanced efficiency.
Overview
10
10
years of professional experience
Work History
ICT Customer Support Officer
MA Services Group
Wetherill Park, NSW
10.2022 - Current
- Development of new procedures for handling customer service issues.
Operations & IT Manager
DH Consultancy
Lahore, Pakistan
01.2021 - 06.2022
- Implemented strategies for improving customer service levels through enhanced use of technology.
Monitoring and Operations
Darling Quarter
Sydney, Australia
07.2018 - 10.2020
- Assessed security risks and developed actionable solutions to be presented to management.
After Hours Management and Operations
Anglicare Retirement Village (ARV Castlehill)
Castle Hill, Australia
02.2017 - 03.2018
- Aided senior leadership for decision-making process by generating daily reports to recommend corrective actions and improvements.
Control Room Operator for NSW Education
Ausgroup Austraia
Bankstown, Australia
06.2015 - 02.2016
- Monitored site operations remotely via alarm monitoring systems ensuring all operations are within acceptable levels of performance.
Education
MASTERS IN BUSINESS ADMINISTRATION -
Holmes Institute
Sydney12.2017
MASTERS OF PROFESSIONAL ACCOUNTING -
Holmes Institute
Sydney12.2017
Graduate Certificate of Professional Accounting -
University of New castle
12.2016
BBA -
Superior University
Lahore, Pakistan12.2014
Skills
- Collaboration Proficiency
- Effective Pressure Decision-Making
- Accounts management
- Clients' Needs Assessment
- Project Execution
- Executive presentations
- Excellent communication skills
- Team Leader
- Customer-facing web design
- Document and records management
- Database management
Skills Highlights
- Interpersonal skills
- Decision making under pressure
- Accounts Management
- Clients Needs Assessment
- Project Implementation
- Executive Presentations
- Excellent Communication Skills
- Team Leader
- Adaptable and Punctual
- Attention to Detail
Affiliations
- Video Editing
- Website Development
- App Development
Languages
English
Professional
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
ICT Customer Support Officer
MA Services Group
10.2022 - Current
Operations & IT Manager
DH Consultancy
01.2021 - 06.2022
Monitoring and Operations
Darling Quarter
07.2018 - 10.2020
After Hours Management and Operations
Anglicare Retirement Village (ARV Castlehill)
02.2017 - 03.2018
Control Room Operator for NSW Education
Ausgroup Austraia
06.2015 - 02.2016
MASTERS IN BUSINESS ADMINISTRATION -
Holmes Institute
MASTERS OF PROFESSIONAL ACCOUNTING -
Holmes Institute
Graduate Certificate of Professional Accounting -
University of New castle
BBA -
Superior University
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