Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Hi, I’m

Syed Ali Hussain

Preston,Victoria
Syed Ali Hussain

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
years of professional experience
1
Certification

Work History

Auspost

Delivery Customer Resolution Specialist
10.2022 - Current

Job overview

  • As Customer resolution specialist at Auspost my daily tasks include email and phone correspondence with internal team members, external business partners and contractors seeking resolution for missing, lost, stolen and return to sender packages
  • Main focus is updating cases regarding disputed delivery, return to sender delivery and complaint feedback to ensure business partners aware of investigation for missing parcel or damage goods within timeframe allocated.
  • Identified and assessed customer's needs quickly and accurately.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Defined loyalty offer strategy to maximize ROI while staying within budget constraints.
  • Completed retention-focused projects from scoping through execution.

Camp Thunderbird

Riflery, Tennis and Wall Climbing Specialist
06.2022 - 08.2022

Job overview

  • Supervising Campers, leadership, Plan and Create Activities, Safety Training and Guiding Campers, Time Management, General Housekeeping, Stock-take, Ordering and Ability to Handle Pressure.

Northern Hospital

Data Analyst
12.2020 - 12.2021

Job overview

  • Perform Analysis and Design – Including Detailed Functional and Non-Functional Requirements, Using Programs Such as - SQLite, Sass, SAP, R
  • Machine learning, research for finding solutions to make hospital stays comfortable, affordable, a run smoothly through scheduling and prioritising needs.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Used statistical methods to analyze data and generate useful hospitals reports.

Crisis Relief Foundation Limited

Researchers
10.2019 - 11.2020

Job overview

  • Research current and emerging funding sources /investors using appropriate secondary sources available
  • Create a list of potential funding sources/investors we could explore in an excel file
  • Provide a ‘deep dive’ into the top 3-5 funding sources / investors that our organisation could explore and improvement in project plan for greenhouse energy.
  • Developed or tested photonic prototypes or models.

Delaware North

Team Leader
02.2012 - 01.2020

Job overview

  • High Level in Customer Service and Customer Relations, Training New Team Members, Menu Planning, Bar Duties, Barista Skills, Extensive Knowledge of Cookery, Food Presentation, Stocktake, Ordering, General Cleaning, Working within guidelines and follow OHS
  • Ability to Handle Pressure and Work in a Fast Paced Environment.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Oaks Hotels and Resorts

Guest Service Agent
11.2012 - 04.2014

Job overview

  • High Level in Customer Service and Customer Relations, Telephone Handling Skills, CMS System for Reservations, Training New Team Members, Stocktake, Ordering, General Cleaning, Working in a Team Environment, Ability to Handle Pressure and Work in a Fast Paced Environment.
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.

Education

Victoria University
Melbourne, VIC

Master of business analysis
12.2020

University Overview

Data science, computer science, statistics, business intelligence, and information theory geared towards commercial applications.

Melbourne Polytechnic
Preston Vic

Bachelor of Hospitality Management
01.2018

University Overview

The process of planning, development, human resource management of the different aspects of the hotel, restaurant, and resorts operations. The program also intends to teach entrepreneurship skills.

Hales Institute
Melbourne, VIC

Advance Diploma in Hospitality Management
01.2009

University Overview

Business planning, asset management, finance, human resources and marketing to open a wide variety of employment opportunities.

Skills

  • Ms office
  • SQLite
  • Sass
  • SAP
  • R
  • Machine learning
  • Algorithms
  • Personal and Sociable
  • Interpersonal Communication Skills
  • Workplace Safety
  • Highly Organised
  • Clear and Lateral Thinker
  • Attention to Detail
  • Problem Solving
  • Customer Service Oriented
  • Critical Thinking

References

Ibne Farabi ( supervisor at Auspost)


cell# 0433819794



Serena Chagas (Manager at Melbourne Airport)


cell# 0435737786

Certification

SAP Hana certificate


Google Data Analysis cefticate

Timeline

Delivery Customer Resolution Specialist

Auspost
10.2022 - Current

Riflery, Tennis and Wall Climbing Specialist

Camp Thunderbird
06.2022 - 08.2022

Data Analyst

Northern Hospital
12.2020 - 12.2021

Researchers

Crisis Relief Foundation Limited
10.2019 - 11.2020

Guest Service Agent

Oaks Hotels and Resorts
11.2012 - 04.2014

Team Leader

Delaware North
02.2012 - 01.2020

Victoria University

Master of business analysis

Melbourne Polytechnic

Bachelor of Hospitality Management

Hales Institute

Advance Diploma in Hospitality Management
Syed Ali Hussain