Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Syed Ali Afzal Shah

Melbourne,VIC

Summary

Dynamic Concierge Representative at MSS Security and security Control Room, adept at enhancing guest experiences through exceptional communication and strong multitasking abilities. Leveraged concierge software proficiency to streamline service and provide tailored recommendations, significantly improving guest satisfaction. Recognized for initiative-taking and effective upselling strategies, contributing to a memorable stay for all visitors.

Overview

4
4
years of professional experience

Work History

Concierge Representative, Control Room

MSS Security
Melbourne, VIC
03.2022 - Current
  • Gained valuable experience working in CBRE and JLL buildings.
  • Assisted guests with inquiries and requests to enhance overall experience.
  • Coordinated transportation and dining reservations for guests, ensuring timely service.
  • Developed knowledge of local attractions to provide tailored recommendations.
  • Maintained accurate records of guest interactions to streamline communication.

Education

MBA - Accounting And Business Administration

Holmes Institute
Melbourne, VIC
03-2021

Master of Professional Accounting - Accounting

Holmes Institute
Melbourne, VIC
03-2022

Skills

  • Strong multitasking
  • Exceptional communication
  • Initiative-taking
  • Basic accounting
  • Strong work ethic
  • Concierge software proficiency
  • Customer service
  • Attention to detail

Languages

English
Full Professional
Urdu
Native or Bilingual

Timeline

Concierge Representative, Control Room

MSS Security
03.2022 - Current

MBA - Accounting And Business Administration

Holmes Institute

Master of Professional Accounting - Accounting

Holmes Institute
Syed Ali Afzal Shah