Syed Ali Afzal Shah
Melbourne,VIC
Summary
Dynamic Concierge Representative at MSS Security and security Control Room, adept at enhancing guest experiences through exceptional communication and strong multitasking abilities. Leveraged concierge software proficiency to streamline service and provide tailored recommendations, significantly improving guest satisfaction. Recognized for initiative-taking and effective upselling strategies, contributing to a memorable stay for all visitors.
Overview
4
4
years of professional experience
Work History
Concierge Representative, Control Room
MSS Security
Melbourne, VIC
03.2022 - Current
- Gained valuable experience working in CBRE and JLL buildings.
- Assisted guests with inquiries and requests to enhance overall experience.
- Coordinated transportation and dining reservations for guests, ensuring timely service.
- Developed knowledge of local attractions to provide tailored recommendations.
- Maintained accurate records of guest interactions to streamline communication.
Education
MBA - Accounting And Business Administration
Holmes Institute
Melbourne, VIC03-2021
Master of Professional Accounting - Accounting
Holmes Institute
Melbourne, VIC03-2022
Skills
- Strong multitasking
- Exceptional communication
- Initiative-taking
- Basic accounting
- Strong work ethic
- Concierge software proficiency
- Customer service
- Attention to detail
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Concierge Representative, Control Room
MSS Security
03.2022 - Current
MBA - Accounting And Business Administration
Holmes Institute
Master of Professional Accounting - Accounting
Holmes Institute