Syeda Mayeesha Farzana
Nakara,NT
Summary
Proven leader in retail management, adept at stock management and fostering team cooperation, significantly contributed to Jay Jays by surpassing sales targets through exceptional customer service and strong interpersonal skills. Maintains a keen focus on achieving results, demonstrated by a consistent record of meeting and exceeding performance expectations.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Jay Jays
11.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Assistant Manager
Wagaman Bottle Shop
03.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
MBA - Accounting
Charles Darwin University
Darwin, NT11.2025
MBA - Human Resources Management
Notre Dame University Bangladesh
Dhaka12.2021
BBA - Marketing
Notre Dame University Bangladesh
Dhaka08.2018
Higher School Certificate - Business Studies
National Ideal College
Dhaka04.2014
Secondary School Certificate - Business Studies
National Ideal School
Dhaka03.2012
Skills
- Stock management
- Complex Problem-Solving
- Goal-Oriented
- Point of sale operation
- Opening and closing procedures
- Visual Merchandising
- Customer Service
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Adaptable and Flexible
- Honest and Dependable
- Attention to Detail
- Creative Thinking
- Decision-Making
Accomplishments
- Achieved Sales Award by effectively helping the store maintain perfect Average Dollar Sale.
Timeline
Assistant Manager
Wagaman Bottle Shop
03.2023 - 07.2024
Sales Assistant
Jay Jays
11.2022 - Current
MBA - Accounting
Charles Darwin University
MBA - Human Resources Management
Notre Dame University Bangladesh
BBA - Marketing
Notre Dame University Bangladesh
Higher School Certificate - Business Studies
National Ideal College
Secondary School Certificate - Business Studies
National Ideal School
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