Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Syeda Mehak Kazmi

Quakers Hill,Australia

Summary

Friendly sales professional with a strong background in helping customers and boosting sales. Experienced in creating a welcoming environment and understanding customer needs to provide customized solutions that ensure satisfaction. Skilled at managing inventory and promoting products effectively, contributing to increased sales and customer loyalty. Works well in busy environments and focuses on meeting goals. Dedicated to building positive relationships with customers and supporting team success.

Overview

6
6
years of professional experience

Work History

Assistant Operations Manager

Opticom Networks
Sydney
10.2022 - 03.2024
  • Reviewed data to find ways to improve processes, which helped teams work more efficiently and support KPI targets
  • Also, shared performance insights with other teams to support better planning and decision-making
  • Completed regular checks to ensure all procedures followed company rules and industry standards
  • Analyzed data to streamline operations, leading to better tracking of key performance indicators and overall improved performance
  • Used in-depth product knowledge to educate users, helping them better understand and appreciate the services offered
  • Kept detailed records of any process changes and updates, ensuring clear reporting and continuous improvement in sales operations
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Collaborated with other departments to coordinate activities related to operations management.
  • Resolved customer complaints via phone, email, mail or social media.

Customer Service Account Representative

Care N Clean Greenland
Dubai, UAE
11.2020 - 08.2022
  • Managed customer inquiries and resolved complaints with professionalism, ensuring a positive and seamless experience online
  • Processed transactions, returns, and exchanges efficiently while maintaining accuracy and customer satisfaction
  • Collaborated with the sales team to meet daily sales goals by identifying cross-selling opportunities and promoting special offers
  • Ensuring product displays were attractive and inventory was well-stocked
  • Assisted with social media customer inquiries and provided information on new collections and promotions

Assistant Campus Manager

Kips CSS & PMS
, Pakistan
08.2018 - 09.2020
  • Assisted in overseeing daily campus operations, ensuring a smooth and efficient learning environment for both staff and students
  • Managed student inquiries, addressing concerns related to admissions, scheduling, and campus resources
  • Coordinated events, workshops, and campus activities, collaborating with various departments to ensure successful execution
  • Assisted in managing budgets, procurement, and campus resources, ensuring effective use of funds and materials
  • Supported the Campus Manager in developing policies and procedures to improve operational efficiency
  • Monitored campus facilities, coordinating maintenance and repairs to ensure a safe and well-maintained environment

Education

Master - Software Engineering

University Of Lahore
Pakistan
01.2023

Bachelors - Computer science

Lahore Garrison University
Pakistan
01.2020

Skills

  • Process Management
  • Customer Relationship Management
  • Business Communication & Correspondence
  • Proficient in Microsoft Excel
  • Proficient in CRM Systems
  • Excellent Troubleshooting Abilities
  • Data Analysis & Interpretation

References

Available upon request.

Languages

English
Professional
Urdu
Full Professional

Timeline

Assistant Operations Manager

Opticom Networks
10.2022 - 03.2024

Customer Service Account Representative

Care N Clean Greenland
11.2020 - 08.2022

Assistant Campus Manager

Kips CSS & PMS
08.2018 - 09.2020

Master - Software Engineering

University Of Lahore

Bachelors - Computer science

Lahore Garrison University

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Syeda Mehak Kazmi