SYED AMMAR HAIDER

• Responsible for supporting and coordinating IT infrastructure and network operations across the organisation. This role ensures that all services, applications, and network tools are running optimally, identifies and resolves issues, coordinates with cloud and network providers, and supports project delivery aligned with enterprise standards.

Key Responsibilities:

• Coordinate internal technical teams and external vendors to deliver IT infrastructure and network projects on time and within scope.
• Monitor IT infrastructure, including VMware virtual environments and NETMAP services, to ensure system uptime and operational continuity.
• Identify issues affecting cloud services or network operations and correspond with cloud/network providers to restore service promptly.
• Manage project schedules, approvals, change management processes, and delivery outcomes, ensuring adherence to IT service management frameworks.
• Utilize BMC Remedy for incident, problem, and change management to track, document, and resolve IT service issues efficiently.
• Prepare, maintain, and share Power BI reports to provide insights on system performance, service availability, and project delivery status to stakeholders.
• Provide technical guidance and facilitate communication between stakeholders, project teams, and vendors for smooth project execution.
• Support continuous improvement in IT operations, identifying bottlenecks, proposing solutions, and implementing best practices in infrastructure management

• Led a major NOC transformation project in a fiber company, migrating from Huawei OSS systems to a Enable Network
• Oversaw all PMO activities, including CRM tool licensing, resource training, and coordination with project managers for timely delivery of handover milestones.
• Planned and executed system testing, multiple operational drills, and risk monitoring to ensure continuity of network services.
• Provided Power BI reporting during the transition to track deliverables, highlight risks, and prevent service degradation, ensuring business objectives were met on schedule.

• Delivered a core banking integration project supporting a government financial program.
• Worked closely with IT and software development teams to modify core banking systems, enabling automated disbursements and repayment cycles.
• Managed all aspects of the project lifecycle to ensure accurate execution for over 500,000 customers.
• Coordinated cross-functional teams to meet deadlines, ensure compliance, and achieve seamless system integration.

• Led nationwide Q&A audit operations for the PMCL project, managing a 15-member team and ensuring PM audit compliance across Mobilink sites. Supervised subcontractors for MW, DWDM, and FTTH installations, maintaining 99.99% network availability and 98% TCH performance. Oversaw site audits, quality assurance, and end-to-end network configuration and migration.

• Led the successful transition of NOC functions from PMCL to Huawei, overseeing Configuration, Performance, OSS, and Helpdesk operations. Managed a 37-member team and established infrastructure, processes, and SLAs for nationwide MS operations. Oversaw network configuration, performance management, and KPI compliance, achieving smooth NOC operations, timely upgrades, and monthly SLA/KPI targets under the managed services contract.

• Managed end-to-end O&M for RAN equipment (BSC, TCSM, BTS, DWDM, HIT, Fiber), leading a team of engineers and serving as the main customer interface for BSS technical support. Oversaw network performance, capacity management, and software upgrades (S12–S13), including major transitions such as SS7 migration to SIGTRAN and BSC rehoming. Handled integration of Nokia Flexi BSCs, preventive maintenance, and RCA reporting, ensuring optimal BSS performance and network reliability.