SYEDA NABILA NIKHAT
Melbourne,VIC
Summary
Enthusiastic and results-oriented professional with a proven track record in delivering exceptional customer service. Aspiring to bring my passion for customer satisfaction and effective communication to a dynamic customer care role. I am confident in my ability to exceed expectations and contribute to a positive customer-centric environment.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Amazon
08.2022 - 10.2023
- Effectively handled customer inquiries, concerns, and complaints through various communication channels, including phone, email, and live chat.
- Developed in-depth knowledge of the company's products and services, providing detailed and accurate information to customers.
- Worked closely with sales and technical support teams to ensure seamless communication and resolution of customer issues.
- Generated weekly reports for management, highlighting key performance metrics.
- Provided effective customer support in a remote work environment.
Education
Bachelors of Electrical and Electronics Engineering -
VTU University
2023
Senior Secondary Education -
St. Anne's Pre-University
2018
Secondary Education -
Karnataka Secondary Education Board
2016
Skills
- Excellent communication and interpersonal abilities
- Strong problem-solving skills and proactive attitude
- Time management and organizational skills
- Adaptability and Willingness to Learn
- Project management skills
- Customer Relationship Management (CRM)
- Collaborative team player
- Technical proficiency
- Microsoft Office Suite
Leaderships And Extracurricular Activities
- Engaged in sports or fitness clubs, promoting a healthy work-life balance and teamwork.
- Attended workshops on resume building, interview skills, and professional development, demonstrating a proactive approach to career readiness.
- Achieved the highest GPA in the graduating class, demonstrating excellence in academic performance and dedication to the field of electrical engineering.
- Organized and volunteered in community service events.
- Collaborated in a team project to analyze and enhance customer service processes.
- Achieved and consistently maintained a customer satisfaction score above company benchmarks.
Interships
Intern, Electrical Insulator Manufacturing [KGNNM^2 ENTERPRISES]
- Applied hands-on experience gained during an internship in the manufacturing of various electrical insulators to develop strong problem-solving skills and attention to detail.
- Collaborated effectively with a diverse team of engineers and technicians, fostering teamwork and communication skills.
- Developed a comprehensive understanding of complex technical concepts, facilitating effective communication with clients who have varying levels of technical knowledge.
Renewable Energy Technologies Workshop [Renewable Energy Institute, March 2022]
- Developed a profound understanding of essential topics such as solar and wind energy systems, and cutting-edge energy storage technologies.
- Applied gained knowledge in sustainable energy solutions to a group project, showcasing the ability to comprehend complex concepts and contribute to collaborative efforts.
- Enhanced problem-solving skills through discussions and hands-on activities, fostering adaptability and analytical thinking.
Availability
Full Time Available
Timeline
Customer Service Executive
Amazon
08.2022 - 10.2023
Bachelors of Electrical and Electronics Engineering -
VTU University
Senior Secondary Education -
St. Anne's Pre-University
Secondary Education -
Karnataka Secondary Education Board
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