Syed Anas Ali
Lovely Banks,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
06.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team..
- Improved overall team performance by effectively delegating tasks and providing clear instructions..
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Casual Team Member
McDonald's
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Engaged in conversation with customer to ascertain need.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
IT Support Assistant
DARAZ.PK
10.2022 - 12.2022
- Assisted in providing IT support services to Daraz's Hubs all over Pakistan remotely; resolving internet issues, printer issues, and corrupted windows.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Monitored employee and customer interactions to assess quality of service.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel
Head of the Department
Sunway International Business Society (SIBS)
08.2021 - 07.2022
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed and conducted various interviews with successful Leaders and Entrepreneurs with help of Partnership Development team.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Found sponsorships for events organized by Events department at SIBS.
Technical Support Officer Intern
DSTech Systems
12.2021 - 03.2022
- Troubleshoot and resolve customer technical issues
- Providing customer technical support for networking issues, configuring operating systems, software and hardware problems and using remote desktop connections to provide immediate support
- Supported Star Cruises for technical issues such as internet lagging, software crashing and server disconnecting onsite for 2 weeks in Penang Port
- Skilled at working independently and collaboratively in team environment.
Education
Master of Science - Information Technology
Master of Cyber Security (Professional)
07.2025
Bachelor of Science - COMPUTERNETWORKING AND SECURITY
Sunway University
08.2022
Ontario Secondary School Diploma - Canadian Matriculation Programme
Sunway College
07.2019
Skills
- Service Excellence
- Effective Team Collaboration
- Effective Communication
- Social Media Engagement
- Innovative Thinking
- Leadership Development
- Electronics Hardware Expertise
- Issue Troubleshooting
- Digital Tools Expertise
- Voice Service Migration
- Network Management
- Facilitate User Support
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Accomplishments
Clubs and Societies
1. Sunway Tech Club: Member
2. Sunway Psychology Club: Member
3. Sunway Islamic Club: Member
4. Sunway Cricket Club: Member
5. Volunteering; Kechara Soup Kitchen Society In Malaysia (Food Distribution, Medical Care)
6. Pranic Healing Foundation (Organizes Healing Events)
7. Trash Hero Kl (Picking Up The Trash For A Better Environment)
Timeline
Shift Manager
McDonald's Restaurant
06.2024 - Current
Casual Team Member
McDonald's
08.2023 - Current
IT Support Assistant
DARAZ.PK
10.2022 - 12.2022
Technical Support Officer Intern
DSTech Systems
12.2021 - 03.2022
Head of the Department
Sunway International Business Society (SIBS)
08.2021 - 07.2022
Bachelor of Science - COMPUTERNETWORKING AND SECURITY
Sunway University
Ontario Secondary School Diploma - Canadian Matriculation Programme
Sunway College
Master of Science - Information Technology
Master of Cyber Security (Professional)
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