Syeda Nishat Ara Huda

• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work
• Verified accuracy of data before transcribing.
• Sorted and processed incoming reports before putting data into processing software.
• Managed workflow scheduling, data entry and accuracy verification for large data projects.
• Answered data questions for company leaders as subject matter expert to enhance decision making.
• Double checked accuracy of hard copy paperwork and rectified any issues.
• Located and corrected data entry errors and reported to management.

• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Asked open-ended questions to determine which services would be best fit for customer's needs.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Assisted department with email-based and phone support when call center was busy or short-staffed.
• Provided online demonstrations to educate customers on product features and online help resources.
• Developed exemplary writing skills through continued correspondence with upwards of 30 customers per day.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Handled inbound customer chat conversations from various websites.

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Collected and recorded information in electronic medical records.
• Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures as well as reporting to MediBank
• Coordinated with public health and local facilities to support isolation and quarantine of individuals.
• Developed and implemented training classes to educate team members and community residents.

• Engaged with customers by effectively building rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Promoted available products and services to customers during service, account management and order calls.
• Prioritized tasks and projects to meet tight deadlines.

• Contributed to team success by completing jobs quickly and accurately.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Kept work areas clean, organised and safe to promote efficiency and team safety.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Used POS system to enter orders, process payments and issue receipts.

PROJECT TITLE: Status of Riparian Area In Paramatta River Catchment
*Formulated Digital RRA(Rapid Riparian Assessment) tool.
*Maintained logs and records of activities
*Conducted field survey, data collection, and ground testing at 24 sites.
*Prepared results based on analyzing data
*Used GIS software to create map of sites and result presentation

• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Aided colleagues, managers and customers through regular communication and assistance.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Standardized office structures and processes to promote collaboration and increased performance.