Syeda Ramisa Masum
Marsfield,NSW,Wales
Summary
Looking forward to commencing my career in the cyber security industry and contributing my skills and knowledge to effectively address the real-world challenges faced by organizations. . I have a strong foundation in information security concepts, including network security, threat analysis, and incident response, as well as experience with various cyber security tools and technologies. I am a quick learner and have a passion for staying up-to-date with the latest cyber security trends and threats. While I am new to the industry, I am highly motivated and committed to developing my skills and knowledge to contribute to the success of any organization. I am a team player with excellent communication skills and a strong work ethic, and I am excited to begin my career in cyber security.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Sales Professional
David Jones
, NSW
06.2022 - Current
- Consistently exceeded monthly sales targets, achieving the highest sales .
- Provided excellent customer service by assisting customers with product selection and styling advice
- Collaborated with team members to achieve sales goals and build a positive work environment
- Participated in regular sales training sessions to improve sales skills and increase knowledge of new products and promotions
- Successfully applied new sales techniques and product knowledge to achieve sales targets and exceed customer expectations
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Logistics Assistant
David Jones
, NSW
06.2022 - 01.2023
- Collaborated with logistics and warehouse teams to ensure accurate inventory management, timely order fulfillment, and on-time delivery to customers.
- Supported the efficient and accurate fulfillment of customer orders by picking, packing, and shipping products from the retail store's inventory.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate records and documentation related to inventory, shipments, and logistics activities, ensuring compliance with company policies and procedures.
Sales Specialist
Nike
, NSW
10.2022 - 01.2023
- Achieved the highest single-day sales record , with sales totaling over 2000 AUD.
- Successfully upsold and cross-sold products to customers, resulting in increased sales revenue and customer satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Associate
Uniqlo
, NSW
03.2022 - 09.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
Front of House Team Member
The Second Home Cafe
, NSW
04.2022 - 06.2022
Mobile Test Engineer
Marquistech
02.2022 - 05.2022
Fundraiser
TG.F Fundraising
02.2022 - 04.2022
Front of House Team Member
Wahlsburger
, NSW
01.2022 - 02.2022
Customer Experience Executive-Lead Logistics
Maersk logistics Bangladesh
05.2021 - 11.2021
- Faced global customer (LEVI’S) as front liner and assist them in resolving their problems
- Ensured operational activities like On time System update, Document preparation/Collection,/Audit/Dispatch, etc
- Response to daily operational emails/queries / calls / with zero or minimal escalations
- Communication with destination team & clients on regular shipment related issue.
- Maintained a 100% KPI for customer satisfaction, receiving positive feedback from customers in all aspects of the supply chain, including order fulfillment, shipping, and delivery.
Sales Operation Executive
Foodpanda Bangladesh
, Bangladesh
06.2020 - 12.2020
- In charge of approving 350+ vendor accounts, including both shops and restaurants, and making sure they adhere to proper standards and Foodpanda SOP.
- Managed team of above 20 people and working with them under immense pressure
- Responsible for the content part of Foodpanda’s own dark store – Pandamart
- Worked with the leading suppliers of Bangladesh and their renowned brands
- Ensured 5000+ product’s Disk Line Photography
- Lead a team of 15 agents dedicated for Pandamart
- Secured 100% KPI for consecutive 3 Weeks
Teaching Assistant
North South University Bangladesh
02.2019 - 09.2019
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Master of Science - Information Technology in Cyber Security
Macquarie University
Sydney, NSW 02.2022 - Current
Bachelor of Science - Electronics and Telecommunication Engineering
North South University
Bangladesh 05.2015 - 09.2019
Skills
Communication Skills: Ability to communicate complex technical concepts to non-technical stakeholders, such as management and end-users, and work collaboratively with cross-functional teams
undefinedHobbies
- Painting: I enjoy expressing my creativity through painting and exploring different art forms in my free time.
- Reading books: I am an avid reader and enjoy expanding my knowledge and perspectives through books on a variety of topics.
- Sports: I lead an active lifestyle and have participated in sports such as handball,volleyball and cycling to maintain my physical health and well-being.
References
- Mohammad Tazim Tareque | Database Architect- Rema Australia
- Shajadi Haque | Sales Manager -Menswear,David Jones
Timeline
Sales Specialist
Nike
10.2022 - 01.2023
Sales Professional
David Jones
06.2022 - Current
Logistics Assistant
David Jones
06.2022 - 01.2023
Front of House Team Member
The Second Home Cafe
04.2022 - 06.2022
Sales Associate
Uniqlo
03.2022 - 09.2022
Master of Science - Information Technology in Cyber Security
Macquarie University
02.2022 - Current
Mobile Test Engineer
Marquistech
02.2022 - 05.2022
Fundraiser
TG.F Fundraising
02.2022 - 04.2022
Front of House Team Member
Wahlsburger
01.2022 - 02.2022
Customer Experience Executive-Lead Logistics
Maersk logistics Bangladesh
05.2021 - 11.2021
Sales Operation Executive
Foodpanda Bangladesh
06.2020 - 12.2020
Teaching Assistant
North South University Bangladesh
02.2019 - 09.2019
Bachelor of Science - Electronics and Telecommunication Engineering
North South University
05.2015 - 09.2019
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