Syeda Ramisa Masum
Marsfield,NSW,Wales
Summary
Looking forward to commencing my career in the cyber security industry and contributing my skills and knowledge to effectively address the real-world challenges faced by organizations. . I have a strong foundation in information security concepts, including network security, threat analysis, and incident response, as well as experience with various cyber security tools and technologies. I am a quick learner and have a passion for staying up-to-date with the latest cyber security trends and threats. While I am new to the industry, I am highly motivated and committed to developing my skills and knowledge to contribute to the success of any organization. I am a team player with excellent communication skills and a strong work ethic, and I am excited to begin my career in cyber security.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Sales Professional
David Jones
, NSW
06.2022 - Current
- Consistently exceeded monthly sales targets, achieving the highest sales .
- Provided excellent customer service by assisting customers with product selection and styling advice
- Collaborated with team members to achieve sales goals and build a positive work environment
- Participated in regular sales training sessions to improve sales skills and increase knowledge of new products and promotions
- Successfully applied new sales techniques and product knowledge to achieve sales targets and exceed customer expectations
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Logistics Assistant
David Jones
, NSW
06.2022 - 01.2023
- Collaborated with logistics and warehouse teams to ensure accurate inventory management, timely order fulfillment, and on-time delivery to customers.
- Supported the efficient and accurate fulfillment of customer orders by picking, packing, and shipping products from the retail store's inventory.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate records and documentation related to inventory, shipments, and logistics activities, ensuring compliance with company policies and procedures.
Sales Specialist
Nike
, NSW
10.2022 - 01.2023
- Achieved the highest single-day sales record , with sales totaling over 2000 AUD.
- Successfully upsold and cross-sold products to customers, resulting in increased sales revenue and customer satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Associate
Uniqlo
, NSW
03.2022 - 09.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
Front of House Team Member
The Second Home Cafe
, NSW
04.2022 - 06.2022
Mobile Test Engineer
Marquistech
02.2022 - 05.2022
Fundraiser
TG.F Fundraising
02.2022 - 04.2022
Front of House Team Member
Wahlsburger
, NSW
01.2022 - 02.2022
Customer Experience Executive-Lead Logistics
Maersk logistics Bangladesh
05.2021 - 11.2021
- Faced global customer (LEVI’S) as front liner and assist them in resolving their problems
- Ensured operational activities like On time System update, Document preparation/Collection,/Audit/Dispatch, etc
- Response to daily operational emails/queries / calls / with zero or minimal escalations
- Communication with destination team & clients on regular shipment related issue.
- Maintained a 100% KPI for customer satisfaction, receiving positive feedback from customers in all aspects of the supply chain, including order fulfillment, shipping, and delivery.
Sales Operation Executive
Foodpanda Bangladesh
, Bangladesh
06.2020 - 12.2020
- In charge of approving 350+ vendor accounts, including both shops and restaurants, and making sure they adhere to proper standards and Foodpanda SOP.
- Managed team of above 20 people and working with them under immense pressure
- Responsible for the content part of Foodpanda’s own dark store – Pandamart
- Worked with the leading suppliers of Bangladesh and their renowned brands
- Ensured 5000+ product’s Disk Line Photography
- Lead a team of 15 agents dedicated for Pandamart
- Secured 100% KPI for consecutive 3 Weeks
Teaching Assistant
North South University Bangladesh
02.2019 - 09.2019
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Master of Science - Information Technology in Cyber Security
Macquarie University
Sydney, NSW 02.2022 - Current
Bachelor of Science - Electronics and Telecommunication Engineering
North South University
Bangladesh 05.2015 - 09.2019
Skills
Communication Skills: Ability to communicate complex technical concepts to non-technical stakeholders, such as management and end-users, and work collaboratively with cross-functional teams
Understanding of security principles and concepts, such as confidentiality, integrity, availability, and access controlKnowledge of securing networks and understanding of network protocols, such as TCP/IP, DNS, and HTTP
Threat Analysis of various types of threats, such as malware, phishing, social engineering, and other security breaches
Knowledge of encryption algorithms and protocols, such as AES, RSA, and SSL/TLS
Cyber Forensics: Understanding of forensic techniques and tools for investigating cyber incidents, including digital evidence preservation and analysis
Compliance and Regulations: Understanding of compliance requirements, such as GDPR, HIPAA, and PCI DSS, and ability to implement controls to comply with these regulations
Telecommunications Technologies: knowledge of fiber-optic communication systems, satellite communication systems, data networks, and wireless communication systems
Understanding of LAN, WAN, MAN, VPN, and VoIP network architectures, and experience designing and implementing network infrastructure
Hobbies
- Painting: I enjoy expressing my creativity through painting and exploring different art forms in my free time.
- Reading books: I am an avid reader and enjoy expanding my knowledge and perspectives through books on a variety of topics.
- Sports: I lead an active lifestyle and have participated in sports such as handball,volleyball and cycling to maintain my physical health and well-being.
References
- Mohammad Tazim Tareque | Database Architect- Rema Australia
- Shajadi Haque | Sales Manager -Menswear,David Jones
Timeline
Sales Specialist
Nike
10.2022 - 01.2023
Sales Professional
David Jones
06.2022 - Current
Logistics Assistant
David Jones
06.2022 - 01.2023
Front of House Team Member
The Second Home Cafe
04.2022 - 06.2022
Sales Associate
Uniqlo
03.2022 - 09.2022
Master of Science - Information Technology in Cyber Security
Macquarie University
02.2022 - Current
Mobile Test Engineer
Marquistech
02.2022 - 05.2022
Fundraiser
TG.F Fundraising
02.2022 - 04.2022
Front of House Team Member
Wahlsburger
01.2022 - 02.2022
Customer Experience Executive-Lead Logistics
Maersk logistics Bangladesh
05.2021 - 11.2021
Sales Operation Executive
Foodpanda Bangladesh
06.2020 - 12.2020
Teaching Assistant
North South University Bangladesh
02.2019 - 09.2019
Bachelor of Science - Electronics and Telecommunication Engineering
North South University
05.2015 - 09.2019