Summary
Overview
Work History
Education
Skills
Certification
Languages
Country
Personal Information
Extracurricular Activities
Timeline
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Syeda Shaza Gillani

Syeda Shaza Gillani

Sydney,NSW

Summary

I am a punctual and motivated individual who can work in a busy environment and produce high work standards. I am a hard-working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful, and polite, have a good sense of humor. I am an excellent team worker who can take instructions from all levels and build good working relationships with colleagues. I am flexible, and reliable and possess excellent timekeeping skills.

Overview

1
1
Certification

Work History

Customer Service Cashier

Pizza Hut
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Processed customer orders and accurately handled payment transactions.

Client Relationship Manager

Ali Store
  • Assessed client needs and help them
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.

Client Relationship Executive

HG Markets
  • Planned and executed client appreciation events to foster stronger connections between the company and its customers.
  • Contributed significantly towards achieving annual revenue targets due to successful client relationship management practices.
  • Nurtured long-lasting relationships with clients by consistently providing superior service, attending to their unique needs, and delivering on commitments.

Education

Bachelor in Business Administration - Marketing

University of Engineering And Tehnology, Lahore
Pakistan
08.2022

Faculty of Science (Pre-engineering) -

Chenab College (Girls), Chiniot
Pakistan
09.2017

Matriculation (Science) -

Chenab Public School (Girls), Chiniot
Pakistan
07.2015

Skills

  • Team Work & Management
  • Critical Thinking
  • Cash Handling
  • Customer Complaint Resolution
  • Payment Collection
  • Product Recommendations
  • MS Office
  • Adobe Photoshop

Certification

  • Mentor Pakistan's E-commerce Training course, 07/2022
  • Mentor Pakistan's E-commerce Training course in capacity of a Facebook and Instagram Digital media buyer

Languages

English
Urdu

Country

Pakistan

Personal Information

  • Date of Birth: 07/23/99
  • Gender: Female
  • Marital Status: Unmarried

Extracurricular Activities

Supervisor (Management Team) - Alumni Gala University of Engineering and Technology, Lahore Supervisor (Management Team) - Career Fair University of Engineering and Technology, Lahore Executive Member (Management Team) - Alif Foundation University of Engineering and Technology

Timeline

Customer Service Cashier

Pizza Hut

Client Relationship Manager

Ali Store

Client Relationship Executive

HG Markets

Bachelor in Business Administration - Marketing

University of Engineering And Tehnology, Lahore

Faculty of Science (Pre-engineering) -

Chenab College (Girls), Chiniot

Matriculation (Science) -

Chenab Public School (Girls), Chiniot

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Syeda Shaza Gillani