Syeda Walia Hoque
Sydney,Australia
Summary
A Motivated Master of Information Technology student with a bachelor's degree in computer science & engineering, who has experience in technical support, administration, and customer service. Strong organizational and communication skills, as well as proficiency in programming, database administration, CRM systems, and MS Office. Proven ability to manage client-facing responsibilities with confidentiality, accuracy, and professionalism. I am interested in utilizing my technical expertise, adaptability, and problem-solving abilities to facilitate the efficient operation of an organization's IT, administration office, or Customer service. I am a professional who is dedicated and compassionate, with practical experience as a Disability Support Worker and Clinic Assistant. I have provided patient support, daily living assistance, and person-centered care in both clinical and community contexts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Therapy Aid PTY LTD
07.2024 - Current
- Provided person-centered care and daily living support to individuals with disabilities, promoting independence.
- Assisted clients with personal care, meal preparation, mobility, and community access, always ensuring safety and dignity.
- Monitored and documented clients' progress, behavior, mental health needs, reporting changes promptly to supervisors and healthcare professionals.
- Support clients to participate in social and recreational activities, improving engagement and quality of life.
- Supporting care plans and professional interventions.
- Collaborate with families, allied health professionals, Therapist and support coordinators.
- Attend client-specific training and team meetings.
- Encourage client independence and assist them in reaching their goals.
- Work with complex behaviors using de-escalation and clear boundaries.
- Participate in ongoing training, team meetings, and professional development to enhance skills and service quality.
- Maintain a safe and hygienic environment, adhering to workplace health and safety standards, infection control, and manual handling practices.
- Uphold organizational policies, legal frameworks (e.g.: NDIS), and safeguarding principles to protect clients' rights and wellbeing.
Clinic Assistant
Chatswood Medical & Dental Centre
01.2024 - 06.2024
- Directly assist patients by assisting them with questions, guiding them through the clinic, and making sure they are comfortable and safe.
- Maintaining a sanitary workplace requires regular cleaning and sanitization of clinic spaces, medical equipment, and high-touch surfaces while adhering to infection control guidelines.
- Medical waste & linen handling replace soiled linens with new ones, dispose of medical waste safely, and make sure that garbage is properly separated and transported to the appropriate disposal locations.
- Stock and Equipment Management make sure all cleaning equipment is kept up to date and in excellent operating order while keeping an eye on and replenishing cleaning supplies, personal protective equipment, and critical medical supplies.
- To keep a safe working environment, observe all workplace safety protocols, wear the proper PPE when called upon, and report any risks or occurrences.
- Assist physicians, nurses, and other medical workers by setting up equipment, keeping a clean workspace, and preparing rooms for procedures.
- Using wheelchairs to ensure safe patient transportation, assist with patient transportation and manual handling throughout the clinic.
Guest Service Agent (Front Desk Staff)
Novotel Sydney City Centre
08.2023 - 12.2023
- Ensuring a seamless passenger experience throughout their stay, consistently provided exceptional, expeditious, and courteous service.
- Effectively managed passenger inquiries, check-ins, check-outs, and luggage management.
- Utilized extensive product knowledge to increase hotel revenue and improve client satisfaction by promoting hotel facilities and services.
- Ensured that all procedures were adhered to, with a strong emphasis on visitor privacy and confidentiality, while maintaining high standards of professionalism.
- Handled guest accounts with precision, precisely reconciling transactions and processing payments. Adhered to all aspects of the position, including legal requirements, industry standards, and company policies, always.
Education
Master of Science - Information & Technology
Victorian Institute of Technology
Sydney, NSW09.2025
Bachelor of Science - Computer Science & Engineering
American International University
Bangladesh01.2021
Skills
- MS Office
- Database Management System
- MySQL
- Oracle
- Microsoft Team
- Slack
- Python
- GUI
- Cloud App
- CRM Software
- AutoCAD
- Cisco
- HTML
- CSS
- Java
- Disability services
- First aid and CPR
- Appointment management
- Documentation and reporting
- Client confidentiality
- Effective communication
- Time Management
- Customer Service
- Teamwork
- Health & Safety Compliance
Certification
- Working with children check
- First Aid Certificate
- CPR Certificate
- National Police Check
- Child Protection
- NDIS Screening Check
- Hold all the required vaccination with up-to-date flu vaccine
Availability
Available for 24/7 Service Available for Rotating Shift Including Night Available for weekend & public holidays
References
Available Upon Request
Timeline
Disability Support Worker
Therapy Aid PTY LTD
07.2024 - Current
Clinic Assistant
Chatswood Medical & Dental Centre
01.2024 - 06.2024
Guest Service Agent (Front Desk Staff)
Novotel Sydney City Centre
08.2023 - 12.2023
Master of Science - Information & Technology
Victorian Institute of Technology
Bachelor of Science - Computer Science & Engineering
American International University
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