Syeda Walia Hoque
Sydney,Australia
Summary
Network engineering professional with proven ability to enhance system performance and ensure network reliability. Known for effective problem-solving strategies and proactive system maintenance. Emphasizes team collaboration and adaptability to meet evolving technical needs, leveraging deep knowledge in network architecture and security protocols. Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations. Developed analytical and problem-solving skills in high-pressure IT environment. Demonstrated expertise in configuring and maintaining network infrastructure, ensuring seamless operations and security. Seeking to transition into new field, bringing strong foundation in technical troubleshooting and effective communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Engineer
Mango Teleservices Limited
09.2022 - 08.2023
- Configured, installed, and maintained routers, switches, firewalls, and access points to ensure optimal network reliability and performance.
- Monitored and analysed LAN/WAN performance using NMS tools, proactively identifying and resolving bottlenecks and connectivity issues.
- Implemented VLANs, routing protocols (OSPF, RIP, BGP), and network security policies to maintain efficient and secure data communication.
- Managed user access and network services through Active Directory, DHCP, and DNS, ensuring seamless network operations.
- Performed preventive maintenance, applied firmware and security patches, and maintained detailed network documentation and topology diagrams.
- Supported VPN configurations, remote access solutions, and disaster recovery connectivity across multiple client and branch locations.
- Collaborated with IT teams and trained junior engineers on troubleshooting procedures, system monitoring, and infrastructure best practices.
Executive Engineer
Link3 Technologies Ltd.
02.2022 - 08.2022
- Provided Tier 1 and Tier 2 technical support to corporate and residential clients, resolving complex network and connectivity issues within SLA timelines.
- Installed, configured, and maintained routers, switches, firewalls, wireless access points, and optical network equipment for enterprise and SME customers.
- Monitored and optimized LAN/WAN/VPN performance using diagnostic tools, ensuring network stability, bandwidth management, and QoS compliance.
- Supported end-users with IP configuration, DNS, DHCP, and routing troubleshooting for both wired and wireless networks.
- Collaborated with vendors and internal teams for network upgrades, maintenance, and issue resolution, while ensuring adherence to IT security and data protection standards.
- Documented incidents, service reports, and technical procedures, and participated in ongoing training to strengthen network and cybersecurity skills.
Education
Master of Science - Information & Technology
Victorian Institute of Technology (VIT)
Sydney, NSW07-2026
Bachelor of Science - Computer Science & Engineering
American International University
Bangladesh01-2021
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- OSPF routing
- Network device monitoring
- Technical troubleshooting
- Technical support capabilities
- Network monitoring tools
- Packet trace analysis
- Verbal and written communication
- Hardware installation
- Equipment configuration
- Microsoft office proficiency
- Effective communication
- Excellent presentation skills
- Network troubleshooting
Certification
CCNA Certification
Course Completion Certificate in Coursera
Course Completion Certificate in Robotic Process Automations
Timeline
Network Engineer
Mango Teleservices Limited
09.2022 - 08.2023
Executive Engineer
Link3 Technologies Ltd.
02.2022 - 08.2022
Master of Science - Information & Technology
Victorian Institute of Technology (VIT)
Bachelor of Science - Computer Science & Engineering
American International University