Syed Ibrahim Bin Hafez
Canberra,ACT
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
4
4
years of professional experience
Work History
Receptionist at ACT Government
National Capital Security Group
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Console Operator
Metro Fuel Station
01.2020 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Tallied cash drawer at beginning and end of each work shift.
- Checked personal identifications during alcohol and tobacco sales.
Education
Master of Information Systems - Management Information Systems And IT Support
University of Southern Queensland
Toowoomba, QLD06.2022
Skills
- Office Management
- Security awareness
- Meeting Coordination
- Calendar Management
- Spreadsheet tracking
- Customer Service
- Microsoft Office
- Applications used are Avigilon, Infinity Gatekeeper, Gallagher, Booking Intelligence, Gantner locker
- Outlook
- Microsoft teams
- Visitor and Customer Relations
Timeline
Receptionist at ACT Government
National Capital Security Group
03.2023 - Current
Console Operator
Metro Fuel Station
01.2020 - 12.2022
Master of Information Systems - Management Information Systems And IT Support
University of Southern Queensland
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