Syed Tawfique Wahid

• Coordinate effective operational delivery of specific customers and deliver exceptional customer service and communication to a wide array of stakeholders, including customers, contractors, consultants, and property visitors
• Liaise and work closely with both soft (lease administration, e.g., including rent payments, renewals, sublease payment, negotiating leases, budgeting and rent reviews, cleaning, international and local couriers, catering, grounds maintenance and other related customer services) and hard (mechanical & electrical services installation, HVAC, plumbing, generators and water supplies, transformers, fire) facility management partners to ensure that all relevant services are up and running and meet the operational requirements and customer expectations according to required standards and assist with witness testing, commissioning, defect rectification and warranty-related issues
• Coordinate and provide high-quality, efficient, and integrated security service in line with the standards to allow its services to operate safely and securely and assist with the management of contractors to deliver preventative and ad-hoc maintenance within the security and operational parameters of the asset
• Conduct property inspections, including daily checks, weekly exception reports, and structured quarterly inspection reports to ensure that all the building service-related issues are actioned efficiently and closed out effectively
• Effectively coordinate Capex/Opex budgets & direct the expenditures according to the policy & implement the budgetary adjustments as and when required.

Accomplishment:

• Awarded as the best team in the ‘Business and Partnership Growth’ category for the 21/22 FY.
• Achieved the highest organizational recognition, ‘Outstanding Performer’ for 22/23 FY.
• Was the project coordinator for the organisation’s largest Capital Project equivalent to AUD 2.1 MN.

• Guide the production houses to achieve the required working environment and safety protocol to meet the standards of renowned brands and multinational retailers
• Inspire and motivate all the stakeholders to reach the formulated facility management and administrative goals by providing the necessary solutions and execution plans
• Responsible for ensuring the safety, security, specific ‘Code of Conduct’ and compliance guidelines in all the assigned production houses to prepare themselves for the quality audit.

Accomplishment:

• Arranged and distributed on-time PPE supplies to relevant workers of the affiliated production houses and achieved 0% casualties during the pandemic by guiding the organisational response to COVID-19.
• Secured 80% of orders from the related buyer within the 20/21 FY compared to the pre-COVID level.
• 100% transitioned to digital record-keeping, reduced physical dependency on samples/documents.

• Established working standards, the way of work, standardization, and developing the workplace strategy to meet the requirements of staff, customers, and visitors to enhance business productivity
• Prepared the long-range Property and Facility Management plans for the group programs and developed specific proposals to meet the current and future business needs
• Developed risk mitigation and crisis management protocols to support the business requirements.

Accomplishment:

• Brought all the related Facility Management operations under one umbrella by unifying policies of all the Strategic Business Units, resulting in 26% cost efficiency and breakthrough operational speed.
• Adopted the Hot-Desking sitting arrangement at its HQ, the first conglomerate in Bangladesh to embrace this modern concept by challenging convention; it achieved 42% space efficiency.

• Planned and led countrywide Facilities Management and administrative functions in 52 locations by maintaining 60K sqm of office spaces per the company's defined strategies
• Ensured employee travel and protocol facilities across the organization and met the expatriate residential accommodation needs with a budget of AUD 1.2 MN
• Coordinated lease/utilities for 7000+ sites; a fleet of 400+ vehicles with a budget of AUD 7.2 MN.

Accomplishment:

• Optimized 46% of Operational expenses within a span of 2 years and was nominated as “Leader of the Year - 2013” for outstanding accomplishment.
• Implemented ‘open office’; pioneered ‘green office’ and ‘sustainable workplace’ campaigns in Bangladesh.
• Worked as VEON’s ‘lead property strategist’ as a ‘global transformation project' member.
• Led the Capex Projects equivalent to AUD 68 MN and managed a property portfolio of AUD 14 MN.

• Rolled out the highest number of completed branches in a fiscal year and was awarded the Chairman's Award for that extraordinary performance
• Worked as project coordinator of ‘Anik Tower - the largest infrastructure development project’ to accommodate more than 1300 employees from distinct parts of the city
• Established 22 branch offices, 16 back offices, 9 SSCs (sales & service centres), developed 5 ROCs (regional operation centres), 2 DCs (data centres), and 124 ATMs.

Accomplishment:

• Rolled out the highest number of completed branches in a fiscal year and was awarded the Chairman's Award for that extraordinary performance.
• Worked as project coordinator of ‘Anik Tower - the largest infrastructure development project’ to accommodate more than 1300 employees from distinct parts of the city.
• Established 22 branch offices, 16 back offices, 9 SSCs (sales & service centres), developed 5 ROCs (regional operation centres), 2 DCs (data centres), and 124 ATMs.

• Successfully constructed and renovated more than 50K sqm of office space
• Led the infrastructure development team of the ‘largest call centre’, which had 1100+ agents and was Bangladesh's most sophisticated contact centre
• Rolled out 16 DPCs (Grameenphone Centres), 22 GPDCs (Grameenphone Distribution Centres), 630 GPSDs (Grameenphone Service Desks), and 21 AOs (Area Offices).

Accomplishment:

• Successfully constructed and renovated more than 50K sqm of office space.
• Led the infrastructure development team of the ‘largest call centre’, which had 1100+ agents and was Bangladesh's most sophisticated contact centre.
• Rolled out 16 DPCs (Grameenphone Centres), 22 GPDCs (Grameenphone Distribution Centres), 630 GPSDs Grameenphone Service Desks), and 21 AOs (Area Offices).