Syed Zada Ali Hashim SHAH

Company Overview: A leading global operator in travel retail and food services across major airports.

Oversaw daily operations of multiple food and beverage outlets across Melbourne Airport, ensuring smooth service delivery in a high-volume, fast-paced travel environment.

• Led, trained, and motivated a diverse team to maintain service excellence, operational efficiency, and compliance with company standards.
• Monitored sales performance, budgets, and inventory, implementing cost-control measures to maximize profitability.
• Maintained a strong customer service focus by addressing traveler needs promptly, and upholding the highest quality standards.
• Collaborated with international and local customers to align with brand guidelines and customer expectations.
• Conducted staff performance reviews, scheduling, and workforce planning to ensure optimal staffing during peak airport operations.
• Ensured compliance with health, safety, and food hygiene regulations in line with aviation industry standards.
• Implemented strategies to improve customer satisfaction, reduce wait times, and enhance the overall passenger dining experience.
• Reported to the RM, F&B manager, TERMINAL #2 on financial performance, customer feedback, and operational improvements.
• A leading global operator in travel retail and food services across major airports.

• Supervised daily operations during assigned shifts, ensuring smooth functioning of food and beverage outlets in a high-volume airport environment.
• Managed staff scheduling, roster creation, and time verification to ensure adequate coverage during peak hours.
• Trained, guided, and supervised team members to deliver excellent customer service and maintain company standards.
• Oversaw stock management, including ordering, inventory control, and monitoring wastage levels to reduce costs.
• Handled order-taking, food preparation (including burger assembly), and ensured quality, hygiene, and safety compliance.
• Managed cash handling processes, including cash closing, reconciliations, and preparation of daily sales and performance reports.
• Authorised payroll and ensured accurate timekeeping for staff.
• Monitored and maintained cleanliness, completing log sheets and checklists to meet health and safety requirements.
• Resolved customer concerns promptly, ensuring positive experiences and repeat business.

• Prepared and served food items, including burgers, fries, and beverages, in line with McDonald’s quality and safety standards.
• Provided fast, friendly, and efficient customer service at the counter, drive-thru, and dining area.
• Took customer orders accurately using POS systems and handled cash/card payments.
• Assisted with stock replenishment, product rotation, and maintaining inventory levels.
• Ensured restaurant cleanliness by completing routine cleaning tasks, waste management, and sanitation checks.
• Supported kitchen operations by assembling orders quickly and correctly during peak hours.
• Worked collaboratively in a team environment to meet service speed, quality, and safety goals.
• Adhered to food safety, hygiene, and workplace health & safety policies at all times.
• Responded to customer queries and resolved complaints professionally to maintain satisfaction.