Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Expertise
Citizenship
Computer Knowledge
Licenses
Hobbies And Interests
Professional Capacities
Timeline
Generic
SYLVAIN TAUPENAS

SYLVAIN TAUPENAS

Altona North,VIC

Summary

Resourceful Operations Manager achieved customer fulfillment goals by effectively managing cost and logistics determinants. Implemented a plan to maximise company revenues with minimal additional resource investment. Worked closely with internal partners and adopted new functional technology to meet preset goals and objectives. Works quickly and maintains focus while providing top-notch customer service and offering dynamics skills in import and export laws and strategic initiatives. can help your business reach success.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Logistics Operations Manager & National Procuremen

Cerbaco distribution
03.2017 - Current
  • Managing effectively the inbound and outbound of local and International High-end Spirits bottles that we distribute to more than 3000 customers Nationwide On and Off Premises
  • Streamlined logistics operations by identified improvement opportunities and implementing efficient processes and procedures.
  • Reviewed and negotiated contracts, rates with road or sea Freight carriers to optimize shipping costs.
  • Trained and developed team members, fostering a positive work environment that promoted growth and development. A recent supervisor had the skills and knowledge to become my assistant manager.
  • Conducted research to address shipping errors and packaging mistakes.
  • Optimized warehouse layout for greater space utilization and improved workflow efficiency. We have implemented a fully automated Vertical Storage System to gain more space.
  • Implementing new WMS solution to provide tracking in real time to our customers while facilitating our fulfilment process.
  • Communication with Sales force about the International upcoming shipments by providing details on Excel document.
  • Overseeing the inventory, supply chain & purchasing for the New Zealand and Australian products in the Company's portfolio (a total of 1200 products listed)
  • Maintained established levels of products based on sales forecasts to fulfil orders on time.
  • Helped on the design of the company's new website, Shopify, to increase sales with innovative ideas.

Sommelier

Stokehouse Restaurant
11.2016 - 03.2017
  • Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
  • Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.

Cellar Door and Restaurant Manager

Yabby Lake Vineyard
07.2015 - 11.2016
  • In charge of creating a welcoming place after an extensive renovation, hiring & training cellar door and floor staff members.
  • Organizing, new release for our Wine club, event for our members.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved partie
  • Kept facility compliant with health codes, license regulations.
  • Developed unique events and special promotions to drive sales.

Operation Manager

Bellota Wine Bar - Prince Wine Store
05.2013 - 05.2015
  • Organised the Opening of a new Wine bar next to well respected Wine shop.
  • Managed day-to-day business operations of the Wine bar - Restaurant, events, customers tasting.
  • Managed all aspects of health and safety requirements, stock control, creation of rosters, staff employment, training, employee relations, weekly reports to offsite directors
  • I gained several awards and reviews from different publications during my management.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.

Head Sommelier

Bistro Vue - Vue De Monde
10.2012 - 02.2013
  • Creation and management of a consistent and approachable wine list
  • Order wine, beer and spirits while keeping to a weekly budget provided.
  • Purchase, ordering and management of supplier relations,
  • Managed inventory effectively, resulting in reduced wastage and improved stock turnover.
  • Front of House training.
  • Participated in trade shows, connecting with industry professionals and gaining insight into emerging trends to inform future decisions.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.
  • Educated diners on various aspects of oenology during service interactions, enriching their understanding of the world of wines.

Assistant Winemaker and Vineyard Worker

Muddy Water Wines
10.2008 - 10.2012
  • Involved in all aspects of wine production including cellar work and vineyard maintenance throughout the seasons
  • Represented Muddy Water Wines at various promotional and marketing events both nationally and internationally.
  • Supported the smooth operation of tasting rooms by providing technical information on wines to sales staff and customers when necessary.

Owner/Operator

The French Drop
01.2009 - 01.2012
  • Importing and distributing French products to Restaurant, cafe & delicatessen around New Zealand
  • Prospecting, following up after dropping samples, delivering the goods, and invoicing them.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed day-to-day business operations.

Sommelier

Saggio di Vino
01.2007 - 10.2008
  • Responsible for the international wine list with more than 50 wines available by the glass
  • Wine buying, supplier relations and floor service
  • Involved in the opening of their second new premise, Petrini
  • Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
  • Evaluated potential new additions to the wine list through systematic blind tasting protocols, guaranteeing only top-quality offerings were featured.
  • Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.

Sommelier

Guignard desserts
01.2000 - 01.2006
  • Sommelier for 3 different restaurants and a well-known catering company.
  • Involved in Events like Athletissima in Lausanne (Sport events) wedding, weekly event with Audemars Piguet, Piaget, Rolex.
  • Creation of wine lists, meeting with clients to sell wine packages, in charge of all beverage logistics, stocktake. procurement.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Second Sommelier

Paul Bocuse
01.1998 - 01.2000
  • Search of new products, orders and stock
  • Training apprentices.

Sommelier

Defence Ministry
01.1997 - 01.1998
  • Responsible for the cellar which housed 30000 bottles of wine
  • Development of wine list and management of orders.

Second Sommelier

L'Ermitage Bernard Ravet
01.1996 - 01.1997
  • Service of wine list with 950 references and 4,500 bottles in the cellar.

Sommelier (apprentice)

Moulin de Martorey
01.1994 - 01.1996
  • Work experience alongside school.

Sommelier (apprentice)

Auberge de l'Eridan
01.1993 - 01.1994
  • Work experience alongside the C.F.A - Groisy.

Education

Management course - Manage people effectively -

Australian Institute of Management
Melbourne, Victoria
01.2016

Real Estate Representative Certificate. Sales & Property management. -

The Benchmarque Group
Melbourne, Victoria
04.2015

Diploma of Brevet Professionnel de Sommellerie -

Greta of Beaune

Diploma of Mention Sommelier -

C.F.A of Groisy

Diploma of BTH option Restaurant -

High school hotelier of Thonon-les-Bains

Award of Meilleur Apprenti Sommelier -

01.1994

Diploma of CAP Option Restaurant -

01.1993

Skills

  • Logistics Planning
  • Demand forecasting
  • Cost Analysis
  • Management Development
  • Skilled in Microsoft Office, Shopify, Netsuite,
  • Shipping Activity Oversight
  • Inventory Reconciliation
  • Rate negotiation
  • Schedule Management
  • International Freight Management
  • Team Management,
  • Cultural Awareness
  • Conflict Resolution
  • Time Management
  • Customer Relations
  • Attention to Detail
  • Calm Under Pressure

Certification

  • WSET Level 2
  • Working with Children License

Languages

French
English
Spanish

Additional Expertise

  • E commerce, shopify, fulfillment.
  • Ability to provide consultancy regarding food and wine for dinners and events.
  • Extremely knowledgeable in the art of food and wine matching.
  • Excellent international wine knowledge including wines of the world and wine production.

Citizenship

  • Australian Permanent Residency
  • New Zealand

Computer Knowledge

  • Excel, Word, Microsoft Office 365, Outlook
  • Netsuite, WMS and invoicing, cloud base
  • Photoshop, Illustrator, Adobe

Licenses

NZ & Australian Forklift High rise Licence

Hobbies And Interests

  • Involved in the layout and fit out of Bellota wine bar
  • Home improvement
  • Attending Real estate auctions
  • Gym
  • Tennis
  • Rowing
  • Snowboarding
  • Hiking
  • Mountains
  • Travelling
  • Scuba diving
  • Kite surfing
  • Rock climbing
  • Reading comic strips

Professional Capacities

  • 7 years' experience in logistics, National and International procurement. Aware of Alcohol import regulations
  • 7 years supply chain, purchasing, inventory, sourcing
  • 14 years of professional hospitality service at the Michelin Star level.
  • Excellent customer service.
  • Qualified Sommelier / Front of House Manager
  • Accomplished leader with vast experience in hiring personnel to create and form a team with strong morale.
  • Concise communication and negotiation skills.
  • Excellent presentation and a pleasant manner.
  • Highly self-motivated.
  • Remarkable organizational skills and attention to detail.
  • Excellent interpersonal and listening skills.
  • Exceptional ability to work both independently and as a team player who can contribute to an inclusive environment
  • Demonstrated track record of sales success and meeting weekly sales target.
  • Proven ability to source appropriate spirits, wines.
  • Remarkable ability to operate in a fast-paced, highly dynamic environment.
  • Adaptable to change, both personally and professionally.

Timeline

Logistics Operations Manager & National Procuremen

Cerbaco distribution
03.2017 - Current

Sommelier

Stokehouse Restaurant
11.2016 - 03.2017

Cellar Door and Restaurant Manager

Yabby Lake Vineyard
07.2015 - 11.2016

Operation Manager

Bellota Wine Bar - Prince Wine Store
05.2013 - 05.2015

Head Sommelier

Bistro Vue - Vue De Monde
10.2012 - 02.2013

Owner/Operator

The French Drop
01.2009 - 01.2012

Assistant Winemaker and Vineyard Worker

Muddy Water Wines
10.2008 - 10.2012

Sommelier

Saggio di Vino
01.2007 - 10.2008

Sommelier

Guignard desserts
01.2000 - 01.2006

Second Sommelier

Paul Bocuse
01.1998 - 01.2000

Sommelier

Defence Ministry
01.1997 - 01.1998

Second Sommelier

L'Ermitage Bernard Ravet
01.1996 - 01.1997

Sommelier (apprentice)

Moulin de Martorey
01.1994 - 01.1996

Sommelier (apprentice)

Auberge de l'Eridan
01.1993 - 01.1994

Management course - Manage people effectively -

Australian Institute of Management

Real Estate Representative Certificate. Sales & Property management. -

The Benchmarque Group

Diploma of Brevet Professionnel de Sommellerie -

Greta of Beaune

Diploma of Mention Sommelier -

C.F.A of Groisy

Diploma of BTH option Restaurant -

High school hotelier of Thonon-les-Bains

Award of Meilleur Apprenti Sommelier -

Diploma of CAP Option Restaurant -

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