Sylvana Meldrum
Frankston,Victoria
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Internal Sales Support
Regal Rexnord
04.2023 - 11.2023
- Supporting Rexnord sales team in attaining sales targets such as customer quotes and order placement.
- Processing customer orders on Rexnord local ERP and placing orders for parts on Rexnord global factories via SAP.
- Managed approximately 30 incoming calls,and emails per day from customers.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Strata Concierge Team Member (Temp)
The Scotia Group
10.2022 - 02.2023
- Triage jobs for urgency and engage required contractors
- Sending quote requests to contractors
- Liaise with contractors for job updates
- Answer incoming calls and return voicemails
- Prepare and send reports & quotes
- Adhoc administration tasks.
Administration Assistant (Temp)
Radius Real Estate
08.2022 - 10.2022
DES Employment Consultant (Temp)
Matchworks
05.2021 - 11.2021
- Ensuring compliance with contractual requirements.
- Assessed the support needs of DES Participants
- providing a tailored approach to assist DES Participants in achieving and maintaining sustainable employment.
Contact Service Officer
Serco/Services Australia
01.2020 - 01.2021
- Collaborative working managing customer claims.
- Responding to customer inquiries and asking for help when required.
- Working within defined policy, legislation, and guidelines.
- Undertaking computer-based tasks with a high level of accuracy.
Business/Admin Coordinator
Bubba Blue
01.2012 - 01.2014
- Accounts payable: Received a 97% satisfaction rating from customers after helping customers with processing their orders and ordering stock
- Kept records of customer interactions, processed customer accounts, and file documents
- Collaborated with team to quickly resolve customer complaints with the appropriate action
- Effectively managed approximately 100 incoming calls daily.
Front Desk Clerk
Dribbin & Brown Criminal Law
01.2011 - 01.2012
- Managing the reception area.
- Providing secretarial support services to Criminal Law Solicitors
- Greeted and welcomed clients with a warm, friendly, and positive attitude
- Created and maintained office forms and procedures to assist with administrative tasks
Education
Bachelor of Business -
Martin Higher Education
Sydney, NSW08.2019
Diploma in Business -
Martin College
Melbourne, VIC11.2015
Business II -
Chisholm Institute
Frankston, VIC01.2010
Course in Property (Agents Representative license) -
Chisholm Institute
Frankston, VIC01.2009
Conveyancing 2 Mortgages -
Leo Cussen Institute(Legal Support Staff Program)
Melbourne, VIC01.2007
Skills
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Comfortable working in both Microsoft Windows 10 and Mac OS X
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Goal-oriented mindset
- Contract Negotiation
- CRM proficiency
- Customer Service
- Policy and procedure modification
- Multi-Line Telephone Systems
- Business operations understanding
- File Management
- Analytical and Critical Thinking
- Attention to Detail
- Networking
- Calm Under Pressure
Websites
Affiliations
- Martin Alumni Association (July 2014 – present)
- Study Group Australia (July 2014 – present)
Language Competencies
- English: fluent (speaking, reading, writing)
- Czech: fluent (speaking, reading, writing)
- Bulgarian: intermediate (speaking, reading, writing)
Awards
Harcourt’s - Frankston Office, 2009, 2010, The Awards Night was celebrated with a four-course dinner at Crown Casino, accompanied by live music and entertainment with drinks and socializing with the local real estate teams attending the event. Outstanding Sales and clients service Award – Crown Casino Recognized for outstanding customer service and record sales.
Volunteer Experience
Chisholm Union of Tafe, Frankston, 2009, 2010, Peak Council Certificate of Appreciation. Volunteer work offers an excellent experience that serves the community. In recognition of my valuable contribution as a Student Representative. For participating in Fundraising, assisting with student Events with entertainment, providing student support, advice and referral. Advocating on behalf of Students. Undertaking training in my role by attending induction sessions, meetings, developing the CUTS organization, and working together with students on campus.
References
- Tanja Neven Jones O’Brien RE Manager, t.nevenjones@obrienrealestate.com.au
- Paul Warren Regal Rexnord Sales Manager, Paul.warren@rgalrexnord.com.au
Timeline
Internal Sales Support
Regal Rexnord
04.2023 - 11.2023
Strata Concierge Team Member (Temp)
The Scotia Group
10.2022 - 02.2023
Administration Assistant (Temp)
Radius Real Estate
08.2022 - 10.2022
DES Employment Consultant (Temp)
Matchworks
05.2021 - 11.2021
Contact Service Officer
Serco/Services Australia
01.2020 - 01.2021
Business/Admin Coordinator
Bubba Blue
01.2012 - 01.2014
Front Desk Clerk
Dribbin & Brown Criminal Law
01.2011 - 01.2012
Bachelor of Business -
Martin Higher Education
Diploma in Business -
Martin College
Business II -
Chisholm Institute
Course in Property (Agents Representative license) -
Chisholm Institute
Conveyancing 2 Mortgages -
Leo Cussen Institute(Legal Support Staff Program)
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