SYLVANA TAVEUVEU
Sydney,NSW
Summary
Experienced Account manager with excellent clientele, issue resolution and relationship expertise. I have managed 150+ team members over the two years I have worked for Action Workforce. Definitely can say I have a 'CAN DO' attitude. Strong communication and willingness to take on responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Youth Leader Volunteer
Our Lady of the Rosary,
2023.01 - Current
- Empowered youths to take ownership of their personal growth by encouraging them to lead workshops or contribute ideas for program improvements.
- Cultivated a culture of trust through regular check-ins with individual participants about their experiences
- Promoted personal development among youths by providing guidance on goal-setting, time management, and decision-making skills.
- Mentored younger volunteers, providing them with guidance and support in their roles as youth leaders.
- Provided guidance and support to participants to promote memorable experiences.
- Assisted with appointments
Onsite Account Manager
Action Worforce
2022.11 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Completed projects requiring data analysis using software such as Excel, SPSS, or SAS.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed 150+ team members day to day.
TEAM MEMBER
TK Maxx Australia
2021.08 - 2022.10
- Worked hard to learn required tasks quickly to maximize performance
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
- Assisted newly hired team members by explaining company procedures and safety requirements
- Improved customer satisfaction by consistently providing friendly and efficient service.
CERTIFIED CREW TRAINER
McDonalds
2017.08 - 2021.08
- Instructed new team members on correct procedures for operations
- Lent hands-on training services to maximize employee efficiency
- Stayed up to date on requirements of all team positions to optimize training
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Planned and delegated group and individual work assignments to trainees
- Composed descriptive notes, basic reports and maintained documentation
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation
- Documented needs for performance improvement, safety and customer service to optimize operations
- Estimated potential worker issues to produce detailed resource documentation
- Developed complete training programs and led training using expert learning techniques
- Scheduled training sessions based on availability of classrooms, equipment and instructors.
Education
St Andrews College
12.2021
Skills
- Continuous development
- Safety understanding
- Improvement plan knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Experience in leadership
- Organizational skills
- Fundraising
- Youth Mentoring
Hobbies and Interests
- Reading
- Attending Youth group
- Church Choir
- Sports
References
Referees to be provided
Timeline
Youth Leader Volunteer
Our Lady of the Rosary,
2023.01 - Current
Onsite Account Manager
Action Worforce
2022.11 - Current
TEAM MEMBER
TK Maxx Australia
2021.08 - 2022.10
CERTIFIED CREW TRAINER
McDonalds
2017.08 - 2021.08
St Andrews College
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