Sylvana Willcocks
Aldinga Beach,SA
Summary
I am a compassionate and dedicated support worker with over two years of professional experience assisting clients with a wide range of needs. My journey began as a young carer for my two siblings with ASD and ADHD, as well as for my grandfather with complex care requirements. These early experiences sparked my passion for supporting others and shaped my understanding, patience, and empathy. I am approachable, reliable, and highly motivated to make a positive difference in people’s lives. I aspire to become a Social Worker or Psychologist and continue developing my skills to provide meaningful, person-centred care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NDIS Support Worker
Quest
Adelaide
05.2024 - Current
- Provided compassionate, person-centred support to NDIS participants with disability and mental health needs. Responsibilities included assisting with daily living tasks, medication support, transport, community access, and facilitating group activities. Delivered practical assistance with meal preparation, cleaning, and grocery shopping, while also offering emotional support, study assistance, and crisis intervention when needed. Demonstrated strong problem-solving and communication skills, maintaining a calm and supportive approach in complex situations. Actively promoted client independence, dignity, and wellbeing through consistent, reliable, and respectful care.
Independent Support Worker
Personal
Marion
01.2023 - 01.2024
- Assisted clients with daily living activities, including showering, dressing, and meal preparation, while managing medications in accordance with care plans. Adhered strictly to Infection Control Procedures and Manual Handling guidelines to ensure client safety and wellbeing. Demonstrated strong problem-solving skills and a compassionate approach in providing high-quality, person-centred care.
Team Leader
Hungry Jacks
Seaford
01.2022 - 01.2023
- Led and supported team members in a fast-paced environment to deliver exceptional customer service and maintain efficient store operations. Demonstrated strong leadership, time management, and problem-solving skills while overseeing daily tasks and ensuring compliance with food safety and hygiene standards. Handled cash and EFTPOS transactions accurately, managed food preparation and handling, and maintained high standards of quality and presentation.
Education
Year 12 Completion -
Seaford Secondary Collage
Seaford05.2024
Certificate 3 in Allied Health Assistance
Tafe SA
Tafe SA Adelaide 01-2024
Dipolma - Counseling
Australian Institute of Professional Counsellors
01-2027
Skills
- Peg feed experience
- Colostomy Bag experience
- Good in high pressure situations
- Person-Centred Care and Compassionate Support
- Disability and Mental Health Assistance
- Medication Administration and Documentation
- Meal Preparation and Nutrition Support
- Community Access and Transport Assistance
- Crisis Intervention and Behaviour Management
- Activity Planning and Group Facilitation
- Communication and Relationship Building
- Manual Handling and Infection Control
Certification
- Certificate III in Allied Health Assistant
- Certificate to Assist clients with medication
- Certificate of Basics of infection prevention and control in aged care
- Certificate in Infection Prevention And Control
- First Aid/CPR Certificate
- Police Check
- NDIS Clearance
- WWCC
- White Card
- Barista Certificate
Timeline
NDIS Support Worker
Quest
05.2024 - Current
Independent Support Worker
Personal
01.2023 - 01.2024
Team Leader
Hungry Jacks
01.2022 - 01.2023
Year 12 Completion -
Seaford Secondary Collage
Certificate 3 in Allied Health Assistance
Tafe SA
Dipolma - Counseling
Australian Institute of Professional Counsellors