Sylvester Chrstian
Wentworthville
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Duty Manager
Actlaide Pty Ltd
03.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Contributed ideas for marketing promotions that increased bookings during seasonal lulls or special events periods.
- Handled emergency situations professionally, implementing proper procedures while prioritizing guest safety and comfort.
- Audited daily financial transactions, maintaining accurate records and preventing discrepancies.
Manager
George Khouzame Group
01.2017 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Completed bar opening and closing procedures.
Education
Bachelor of Science - Mechanical Engineering
Western Sydney University
Sydney, NSW04.2022
Skills
- Customer Service
- Time Management
- New Employee Training
- Team Supervision
- Relationship Building
- Cash Management
- Staff Training and Development
- Delegating Work
- Shift Scheduling
- Policy Enforcement
- Health and safety compliance
- Operations Management
- Inventory Management
- Staff Training
Certification
RESPONSIBLE SERVICE OF ALCOHOL
Timeline
Duty Manager
Actlaide Pty Ltd
03.2023 - Current
Manager
George Khouzame Group
01.2017 - 02.2022
Bachelor of Science - Mechanical Engineering
Western Sydney University
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