Summary
Overview
Work History
Skills
Timeline
Generic

Sylvester Finau

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

13
13
years of professional experience

Work History

Asset Tool Management and Store Operations

IMG
East Tamaki, Auckland
03.2020 - 11.2023
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Evaluated existing processes regularly for potential optimization opportunities.
  • Participated in industry-related events and conferences to stay abreast of the latest developments.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Computed balances, totals or commissions to support accounting team.

Equipment Management

Verifone Eftpos NZ
Penrose, Auckland
03.2014 - 08.2018
  • Assisted in the development of EFT procedures and processes.
  • Analyzed customer accounts to identify payment discrepancies.
  • Resolved customer inquiries regarding EFT payments and transfers.
  • Performed daily reconciliation of EFT transactions for accuracy and completeness.
  • Reviewed customer information for compliance with applicable laws and regulations.
  • Investigated issues related to incorrect or incomplete EFT payments and transfers.
  • Maintained accurate records of all incoming and outgoing EFT transactions.
  • Processed wire transfers in accordance with established policies and procedures.
  • Troubleshot errors associated with electronic fund transfer systems.
  • Ensured that all information sent between two parties was secure and encrypted.
  • Developed training materials for new employees on the use of EFT systems.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Implemented program to create daily spreadsheets and streamline financial reporting.

Inwards Goods Manager

LS Travel
Mangere, Auckland
04.2011 - 04.2014
  • Managed the inwards goods process, ensuring all products were received and stored correctly.
  • Organized and monitored the flow of incoming goods from suppliers, verifying quantity and quality.
  • Implemented effective systems for checking and recording any damaged or defective items.
  • Liaised with external suppliers to resolve issues related to deliveries, orders and payments.
  • Tracked shipments using company software, ensuring accurate records were kept at all times.
  • Conducted regular audits of warehouse operations to identify areas for improvement.
  • Coordinated with other departments such as sales, purchasing and customer service in order to meet customer needs.
  • Maintained a safe work environment by enforcing safety standards throughout the warehouse.
  • Inspected incoming shipments for accuracy against purchase orders prior to storage.
  • Prepared reports detailing supplier performance metrics such as delivery timeframes, product quality.
  • Established relationships with key contacts within each vendor organization in order to facilitate communication.
  • Identified opportunities for cost savings through improved logistics solutions including freight optimization strategies.
  • Organized new stock for floor placement.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Skills

  • Stock control
  • Sales Support
  • Product display
  • Promotional planning
  • Customer Service
  • Shipment Processing
  • Return processing
  • POS System Operation
  • Inventory Control
  • Team Leadership
  • Team Collaboration
  • Organization
  • Effective communication abilities
  • POS Systems
  • Store maintenance

Timeline

Asset Tool Management and Store Operations

IMG
03.2020 - 11.2023

Equipment Management

Verifone Eftpos NZ
03.2014 - 08.2018

Inwards Goods Manager

LS Travel
04.2011 - 04.2014

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Sylvester Finau