Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Sylvia Cieputra

Sylvia Cieputra

Eastgardens,NSW

Summary

Accomplished Product Owner with a proven track record at Pasar Keripik, enhancing product development through data-driven decision-making and stakeholder relationship management. Spearheaded successful launches and marketing strategies, boosting brand visibility and customer loyalty. Expert in fostering key relationships, achieving significant milestones with a blend of technical acumen and customer empathy.

Overview

25
25
years of professional experience

Work History

Product Owner

Pasar Keripik
01.2021 - 05.2024
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Analyzed customer feedback to identify areas for improvement.
  • Oversaw product launches, coordinating marketing, sales, and development teams to ensure cohesive go-to-market strategy.

Administrative Manager

Ultra Foam
02.2005 - 12.2019
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.

Franchisee

Moissanite Jewellery
02.2001 - 12.2004
  • Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
  • Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Cashier

KFC Crown Casino
01.2000 - 12.2001
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Waitress

Thai Restaurant
01.1999 - 12.2001
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

BBA - Human Resources Management

Swinburne University of Tech
Melbourne, VIC
12.1999

Skills

Stakeholder relationship management

Data-driven decision-making

Customer Empathy

Key relationship development

Relationship Building

Additional Information

I am a healthy person

I am a hardworking person

I enjoy working in team

Timeline

Product Owner

Pasar Keripik
01.2021 - 05.2024

Administrative Manager

Ultra Foam
02.2005 - 12.2019

Franchisee

Moissanite Jewellery
02.2001 - 12.2004

Cashier

KFC Crown Casino
01.2000 - 12.2001

Waitress

Thai Restaurant
01.1999 - 12.2001

BBA - Human Resources Management

Swinburne University of Tech

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Sylvia Cieputra