Sylvia Ho
Pimpama,QLD
Summary
I am an experienced Retail Assistant and Reservation Agent; a Griffith University graduate with strong customer service and time management skills. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Reservation Agent
InterContinental Hayman Island Resort
05.2023 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide brand standard customer service.
- Answered incoming phone calls and emails, to develop friendly rapport with guests while answering questions, making recommendations, and leading conversations to bookings.
Reservation Agent
InterContinental Sanctuary Cove Resort
06.2022 - 05.2023
- Liaising with potential guests as the first point of contact for the property through verbal and written communication
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Handled incoming group reservations and billing information to ensure their arrival will be a smooth process for the front desk.
Sales Assistant
The North Face Harbour Town
10.2019 - 06.2022
- Supporting the management team in the da -to-da operations and sales activities at the North Face, including customer service, inventor and data management, and creating reports for management
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services. Establish rapport with customers using active listening and interpersonal skills.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Brand Representative / Stock Assistant
Hollister.Co
01.2017 - 01.2019
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Business Admin. - International Tourism And Hospitality Management
Griffith University
Gold Coast, QLD01.2021
High School Diploma -
Holy Family Canossian College
Hong Kong06.2016
Skills
- Guest Inquiries
- Customer Experience
- Microsoft Office
- Data Entry Documentation
- Database Administration
- Attention to Detail
- Strategic Planning
- Bilingual (fluent in Cantonese, Mandarin and English)
- Effective Multitasking
- Problem Handling
- Self-Motivated
Accomplishments
- Achieved Employee of the Month (June 2023) for InterContinental Hayman Island Resort as a Reservation Agent
- Achieved Employee of the Month (October 2022) for InterContinental Sanctuary Cove Resort as a Reservation Agent.
Referee
- Maria Bedra - Reservation Manager, InterContinental Hayman Island Resort
0406 864 771
- Kit Price - Store Manager, The North Face Harbour Town
07 5500 5633
Timeline
Reservation Agent
InterContinental Hayman Island Resort
05.2023 - Current
Reservation Agent
InterContinental Sanctuary Cove Resort
06.2022 - 05.2023
Sales Assistant
The North Face Harbour Town
10.2019 - 06.2022
Brand Representative / Stock Assistant
Hollister.Co
01.2017 - 01.2019
Bachelor of Business Admin. - International Tourism And Hospitality Management
Griffith University
High School Diploma -
Holy Family Canossian College
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