Sylvia Ho
Pimpama,QLD
Summary
I am an experienced Retail Assistant and Reservation Agent; a Griffith University graduate with strong customer service and time management skills. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am hoping to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Reservation Agent
InterContinental Hayman Island Resort
Hayman Island
05.2023 - Current
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide brand standard customer service.
- Answered incoming phone calls and emails, to develop friendly rapport with guests while answering questions, making recommendations, and leading conversations to bookings.
Reservation Agent
InterContinental Sanctuary Cove Resort
Hope Island, QLD
06.2022 - 05.2023
- Liaising with potential guests as the first point of contact for the property through verbal and written communication
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Handled incoming group reservations and billing information to ensure their arrival will be a smooth process for the front desk.
Sales Assistant
The North Face Harbour Town
Biggera Waters
10.2019 - 06.2022
- Supporting the management team in the da -to-da operations and sales activities at the North Face, including customer service, inventor and data management, and creating reports for management
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services. Establish rapport with customers using active listening and interpersonal skills.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Brand Representative / Stock Assistant
Hollister.Co
Hong Kong
01.2017 - 01.2019
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
Bachelor of Business Admin. - International Tourism And Hospitality Management
Griffith University
Gold Coast, QLD01.2021
High School Diploma -
Holy Family Canossian College
Hong Kong06.2016
Skills
- Guest Inquiries
- Customer Experience
- Microsoft Office
- Data Entry Documentation
- Database Administration
- Attention to Detail
- Strategic Planning
- Bilingual (fluent in Cantonese, Mandarin and English)
- Effective Multitasking
- Problem Handling
- Self-Motivated
Accomplishments
- Achieved Employee of the Month (June 2023) for InterContinental Hayman Island Resort as a Reservation Agent
- Achieved Employee of the Month (October 2022) for InterContinental Sanctuary Cove Resort as a Reservation Agent.
Referee
- Maria Bedra - Reservation Manager, InterContinental Hayman Island Resort
0406 864 771
- Kit Price - Store Manager, The North Face Harbour Town
07 5500 5633
Timeline
Reservation Agent
InterContinental Hayman Island Resort
05.2023 - Current
Reservation Agent
InterContinental Sanctuary Cove Resort
06.2022 - 05.2023
Sales Assistant
The North Face Harbour Town
10.2019 - 06.2022
Brand Representative / Stock Assistant
Hollister.Co
01.2017 - 01.2019
Bachelor of Business Admin. - International Tourism And Hospitality Management
Griffith University
High School Diploma -
Holy Family Canossian College