SYLVIA IBRAHIM
Tapping,WA
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in client relationship, management and event co-ordination and marketing. Adept at problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Function and Wedding Coordinator
Ambrose Estate
03.2022 - Current
- Daily use of Function Tracker, Outlook and Microsoft Suite
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Supervised personnel and directed in wedding task administration and completion.
- Established and managed communications with vendors, confirming service and supply delivery.
- Scheduled appointments with potential clients to discuss wedding plans.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
- Utilized social media to promote events and increase attendance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated employee food safety training and enrolments to comply with new regulations
Events Manager
Royal Perth Golf Club
06.2021 - 03.2022
- Daily use of Respak, Outlook, Microsoft Suite and Northstar
- Implemented and set up Northstar for the Venue
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Liaised with clients to determine exact event requirements.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Developed and implemented successful marketing plans to generate event revenue.
- Nurtured and built relationships with clients, members, management and staff.
- Trained and supervised event staff to complete tasks on time.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Oversaw and managed hiring process and assisted human resources.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Handled escalated member concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Recruitment and Administration Coordinator
All Purpose Labour
03.2021 - 06.2021
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Confirmed appointments and interviews with job candidates.
- Maintained candidate records using Zoho and updated information accordingly.
- Set up and implementation of Zoho
- Conducted effective research on potential job candidates and compiled details into reports.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Daily use of G Mail, Oncore, Deputy and Zoho
- Managing recruitment and HR inbox
Talent Acquisition Assistant
Silk Hospitality
09.2020 - 01.2021
- Providing recruitment support from shortlisting to onboarding and induction support
- High standard customer service
- Managing recruitment and HR inbox
- Daily use of Outlook, Deputy, FlareHR, Calendly and JobAdder
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Receptionist
Edith Cowan University (Sports Centre)
01.2020 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Pharmacist Assistant + Project and Events Support
Greenleaf Pharmacies
12.2018 - 10.2020
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Organized client information into correct profiles while maintaining confidentiality.
- Performed safety checks when dispensing medications to optimize patient safety.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Greeted customers at counter and provided excellent customer service.
- Supported planning, communications and scheduling of pharmacy events.
- Contacted vendors, venue and stakeholders.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
Function and Sales Manager
ALH Group – The Ranch Hotel & Crows Nest Hotel
03.2017 - 12.2018
- Organising functions from enquiry to execution
- Coordinating functions from birthdays to weddings
- Providing exceptional customer service to all customers and clients
- Rostering, Training and Ordering
- Liaising with clients, suppliers and internal chefs and managers
- Reception duties – emails, phone calls and greeting guests
- Assisting with administration and accommodation check ins/bookings
- Daily use of Venue force/Sales force, Google Mail/Drive, RMS, ResDiary and Facebook communications
- FOH – Bar, bistro and management duties.
Assistant Manager – Events
Spotless
05.2015 - 03.2017
- Payroll/Rostering
- Event Management – Organising functions for 10 – 550 people
- Invoicing and goods receipting
- Site Management
- Attending client, food committee and weekly meetings
- Providing training to other sites and employees
- Stock take
- Daily use of Excel, SAP, MDO, Outlook and Fasttrack.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Executive
Informa Australia
01.2014 - 05.2015
- Providing high standard customer service
- Assisting customers with registrations and processing event registrations over the phone and via email
- Daily use of excel, outlook and SAP.
- Resolved customer enquiries by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
GRADUATE CERTIFICATE OF HUMAN RESOURCE MANAGEMENT -
Edith Cowan University
01.2020
MASTER OF EDUCATION IN EARLY CHILDHOOD EDUCATION (DEFERRED) -
Edith Cowan University
BACHELOR OF BUSINESS - Event Management
Edith Cowan University
06.2013
Skills
- Relationship Building and Management
- Excellent Communication
- Time Management
- Multitasking
- Team Management
- Data Entry
- Decision-Making
- MS Office
- Computer Skills
- Dependable and Responsible
- Friendly, Positive Attitude
- Excel Spreadsheets
- Administrative Skills
- Customer Retention
- Customer Service
- Attention to Detail
Accomplishments
- Top 10 Wedding Venue Coordinator - WA awarded by the Australian Wedding Awards 2023
- Top Wedding Venue - WA Golf & Country Club awarded by the Australian Wedding Awards 2023
- Top Wedding Venue - Australia Golf & Country Club awarded by the Australian Wedding Awards 2022
Certification
- APPROVED MANAGER CERTIFICATE
- PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
- FIRST AID
References
REFEREES ON REQUEST
Timeline
Function and Wedding Coordinator
Ambrose Estate
03.2022 - Current
Events Manager
Royal Perth Golf Club
06.2021 - 03.2022
Recruitment and Administration Coordinator
All Purpose Labour
03.2021 - 06.2021
Talent Acquisition Assistant
Silk Hospitality
09.2020 - 01.2021
Receptionist
Edith Cowan University (Sports Centre)
01.2020 - 10.2020
Pharmacist Assistant + Project and Events Support
Greenleaf Pharmacies
12.2018 - 10.2020
Function and Sales Manager
ALH Group – The Ranch Hotel & Crows Nest Hotel
03.2017 - 12.2018
Assistant Manager – Events
Spotless
05.2015 - 03.2017
Customer Service Executive
Informa Australia
01.2014 - 05.2015
GRADUATE CERTIFICATE OF HUMAN RESOURCE MANAGEMENT -
Edith Cowan University
MASTER OF EDUCATION IN EARLY CHILDHOOD EDUCATION (DEFERRED) -
Edith Cowan University
BACHELOR OF BUSINESS - Event Management
Edith Cowan University
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