Sylvia Lea'aeofa Fusimalohi
Camperdown,NSW
Summary
I am an honest, hardworking, helpful, punctual, and reliable person. I have practical experience working with people from different ethnic and cultural exposure. I have a good understanding of what hard work is, given the work experience and different cultural environment I have lived in. Because of this I am always determined and always ready to tackle obstacles that arises and motivated to complete task on a timely basis. have excellent communication skills which I think is the most important for any work position in all organizations. Main strengths are adaptability, dependability, and the determination to get a job done through a collaborative style.
Overview
7
7
years of professional experience
Work History
Customer Claims Specialist
Johns Lyng Group
06.2022 - 10.2022
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
- Followed up with customers on unresolved issues
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes
Processor
Rebel Store
05.2021 - 04.2022
- Prepared, boxed, and staged outgoing shipments.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
Assistant Trainer
12RND
09.2020 - 10.2020
- Scheduled venue, prepared course materials and formatted and branded materials to facilitate smooth training session
- Filed, organized and archived training materials to support future training sessions
Shop Assistant
Abu Salim Supermarket
11.2019 - 01.2020
- Greeted customers entering store and offered assistance with requirements
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
- Organized shelves to remove slow moving items and add new merchandise
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction
- Remained calm and composed in tense situations involving angry or upset customers
Part-time English Tutor
Bing Wang
02.2019 - 06.2019
- Improved students' written and verbal English skills through personalized learning programs
- Developed student confidence through positive reinforcement strategies
Gym Assistant
TongaFit
01.2017 - 01.2019
- Enforced rules and held customers accountable for not following gym regulations
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons
- Sold memberships and personal training sessions to new customers
- Cleaned rides and attractions to reduce spread of germs and bacteria
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Built and established positive relationships with patrons, team members and supervisors
- Delivered information and details of interest about facility to visitors
- Constructed displays and easy-to-read signage to help guests navigate attractions area
- Supervised gameplay and monitored guests' actions to prevent theft
- Assisted customers in entering and exiting rides, providing balance support and general directions
- Engaged safety devices and monitored attraction during operation to reduce safety risks
Data Entry Operator
Fiji Association of Sports and National Olympic Committee
10.2015 - 12.2015
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Verified data files prior to entry to maintain high data accuracy
- Sorted documents and maintained organized filing process
Education
Bachelor's of Commerce - Business Economics
University of Canberra
Canberra, ACT12.2023
Skills
- Good Communicator
- Confident in communicating with other people of different level
- Good Planner (always planning of time to get things done beforehand)
- Always planning to ensure competing commitments are managed to ensure all assessments are submitted on time
- Bilingual (Tongan, English)
- Event Planning skills
- Organizing event, understanding deadline for events, and networking with key people needed to ensure events is held with success
- Organizational Skills
- Focused oriented by focusing on certain goals that is meant to be achieved To focus on goals, Must prioritize activities that need to be done on time so that goals are achieved
- Ability to use excel and other programs provided
Other Curricular Activities
- Trained and experienced time keeping for FASANOC (Fiji) for national and regional swimming competitions. On numerous occasions I have been the chief timekeeper competitions including Oceania swimming tournament which took place in Fiji.
- I have undertaken numerous community service activities, support to children with disabilities, service camp and being part of Model United Nations as a messenger.
- Teaching disability kids how to swim.
Telephone
0450379452
Qualification Education
- Bachelor of Commerce (Business Economics), University of Canberra, 05/02/19, Present, Canberra, Australia
- Internal General Certificate of Secondary Education (IGCSE), International School Suva, 12/01/14, 08/12/15, Fiji, Suva
- ACT Program: ATAR, International School Suva, 01/01/16, 05/12/17, Fiji, Suva
References
Jennifer Leiw, jliew@iss.school.fj, 0430313770 Mark Brown, 0403313770 Jan (Johns Lyng Group), 0429374609
Languages
Tonga
Native or Bilingual
Timeline
Customer Claims Specialist
Johns Lyng Group
06.2022 - 10.2022
Processor
Rebel Store
05.2021 - 04.2022
Assistant Trainer
12RND
09.2020 - 10.2020
Shop Assistant
Abu Salim Supermarket
11.2019 - 01.2020
Part-time English Tutor
Bing Wang
02.2019 - 06.2019
Gym Assistant
TongaFit
01.2017 - 01.2019
Data Entry Operator
Fiji Association of Sports and National Olympic Committee
10.2015 - 12.2015
Bachelor's of Commerce - Business Economics
University of Canberra
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