SYLVIA LIJEVIC
Melton,Australia
Summary
Experienced and dedicated hairdresser with 5 years of diverse client interaction and expertise in modern, creative techniques. Seeking full-time employment that offers professional development and growth within the hairdressing industry or a similar environment. Committed to delivering exceptional customer service and staying up-to-date with the latest trends. Passionate about creating unique styles that enhance clients' confidence and satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Hairdresser
Head Over Heels
Sunbury, VIC
07.2022 - Current
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
3rd Year Hairdressing Apprentice
Koko Hair & Co
Melton, VIC
01.2020 - 07.2022
- Provided personalized guidance to clients regarding hair colour, treatments, and cuts.
- Performed hair washing, cutting, colouring, and styling services.
- Provided exceptional customer service resulting in excellent customer retention
- Effective communication with customers and peers, building outstanding and lasting working relations to ensure smooth operations
- Demonstrated adaptability by quickly learning new techniques to meet the diverse needs of clients.
1st year apprentice
Hairhouse
Melton, VIC
01.2019 - 01.2020
- Assisting senior colleagues with salon services
- Managing bookings via phone, computer or face to face conversations
- Meeting deadlines and KPIS
- High volume of retail sales of high-end hair care products
Bistro Attendant
The Macs Hotel
Melton, VIC
01.2018 - 01.2019
- Provided exceptional customer service in a high-demand setting
- Verified the accuracy and correctness of all ID information
- Delivered exceptional customer service while serving meals and beverages
- Resolved customer complaints professionally maintaining a positive reputation for the establishment.
Barista & Retail Sales Associate
Earth Village Opportunity shop and Café
01.2017 - 01.2018
- Effectively handled the preparation and service of different types of coffees, hot drinks, and food.
- Ability to manage point of sale processes including register operation, receiving and processing cash, credit or other payments
- Numeracy skills with regards to counting money, sorting change and balancing cash registers
- Greeted customers and helped with product questions, selections, and purchases.
Education
Year 12 -
Kurunjang Secondary College
Kurunjang Secondary College11.2016
Certificate III - Early childhood education and care
Care Training
FootscrayFirst Aid Certificate -
Prepare and serve espresso coffee -
Melton, VICResponsible service of alcohol certificate -
Use hygienic practices for food safety -
Certificate II - skills for work and vocational pathway
Skills
- Good communication skills
- Outstanding personal presentation
- Teamwork
- Time management skills
- Client Relationship Building
- In-depth Consultations
- Balayage and Ombre techniques
- Men and women haircuts
- Dye and Tint Application
- Product Expertise
- POS Terminal Operation
- Decision-Making
References
- Carly Cordina: HR manager, carlycordina@gmail.com 0490534432
- Aneta Dimitrovski: Director of Everest caravans (former director of The house of Kukla hair salon) 0410262606
Timeline
Senior Hairdresser
Head Over Heels
07.2022 - Current
3rd Year Hairdressing Apprentice
Koko Hair & Co
01.2020 - 07.2022
1st year apprentice
Hairhouse
01.2019 - 01.2020
Bistro Attendant
The Macs Hotel
01.2018 - 01.2019
Barista & Retail Sales Associate
Earth Village Opportunity shop and Café
01.2017 - 01.2018
Year 12 -
Kurunjang Secondary College
Certificate III - Early childhood education and care
Care Training