Sylvia Pde
Lara,VIC
Summary
Employment Consultant with extensive experience at DES Are-able, recognized for building strong employer partnerships and boosting job seeker confidence. Proficient in administrative organization and database management, delivering customized support and upskilling initiatives. Achievements include successful job placements and high client satisfaction rates.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Employment Consultant
DES Are-able
04.2022 - Current
- Working closely with job seekers to uncover their work potential in their area of interest.
- Confidence building for the job seeker in getting job ready.
- Provide post placement support face-to-face appointments or via phone call for a quick check in Develop relationship with employers and have a regular check in on the job seekers work performance and if there are any areas we can assist with upskilling the job seeker.
- Ensure all administrative paperwork requirements are completed in timely manner.
- Engaging with new employers to create an employment opportunity for our participants. Confidence in putting our participants forward for various roles.
Customer Support Officer
Services Australia
04.2021 - 04.2022
- Provision of an efficient, effective, and welcoming first point of contact for actual and potential clients with complex needs.
- Ability to manage and prioritise administrative tasks efficiently and effectively demonstrating a systematic and organised approach to work.
- Maintain a high level of discretion and confidentiality.
- Ability to work autonomously within a small team, to appreciate differences and to build collaborative relationships which support administration processes.
- Demonstration of organisational and time management skills and the ability to prioritise tasks and timeframes and communicate with relevant staff regarding issues to effectively problem solve and make operationally effective decisions.
- Have a considered appreciation of differences in culture, religion and sexual orientation, and a willingness to work respectfully and flexibly with such differences.
Client Liaison Officer
VACRO (Victorian Association for the Care and Resettlement of Offenders)
11.2012 - 04.2021
- Processed referrals and managed administrative duties for individual programs within organization.
- Supported families of Aboriginal offenders with travel and accommodation assistance across Victoria and interstate.
- Delivered practical assistance for women under corrections orders through CCATS program, including travel and childcare support.
- Prepared Aboriginal offenders for employment through TWES program by creating resumes and uploading necessary documents.
- Coordinated video visit bookings, managing locations and timings between families and prisons.
- Facilitated communication between clients and support services to enhance assistance effectiveness.
- Streamlined client intake processes while ensuring efficient management of case documentation.
- Provided clients with information on available resources within the justice system.
Client Services
Doutta Galla Community Health Services
03.2009 - 10.2012
- Reception, Switchboard, and front-line clinic management.
- Respond to GP/ Clinical, Allied Health and Management requests and provide administrative support.
- Patient file and database maintenance.
- Prepare documents for mail outs, file medical documents, reports and letters (within a 24-hr period). Cleanliness and general tidiness of all rooms, children’s area and especially the reception area. Co-ordinate Mail- outs for all departments.
Education
HSC - School Completed
01.1981
Diploma - Community Case Management
Certificate - First Aid – Level 2
Certificate - Family Violence Foundations
Certificate III - Business Administration
Skills
- Communication and interpersonal skills
- Administrative and organizational skills
- Integrity and confidentiality
- Microsoft Office Suite proficiency
- Software program knowledge
- Database management experience
- Attention to detail
- Time management skills
- Team collaboration
Certification
- MHFA Training – (Mental Health First Aid) | Certificate
- CRM Training – (Collaborative Recovery Model) | Certificate
- ASIST Workshop Training – (Applied Suicide Intervention Skills Training) | Certificate
- Cultural Safety Program: “Managing Aboriginal Peoples and Programs” | Certificate
- ABI Fundamentals | Certificate
- Healthy Workplace Behaviour: The Equal Opportunity Act for Employees | Certificate
- The Casual Counsellor Workshop | Certificate
References
Available upon request
Languages
English
Professional
HINDI
Elementary
NEPALESE
Elementary
References
References available upon request.
Timeline
Employment Consultant
DES Are-able
04.2022 - Current
Customer Support Officer
Services Australia
04.2021 - 04.2022
Client Liaison Officer
VACRO (Victorian Association for the Care and Resettlement of Offenders)
11.2012 - 04.2021
Client Services
Doutta Galla Community Health Services
03.2009 - 10.2012
HSC - School Completed
Diploma - Community Case Management
Certificate - First Aid – Level 2
Certificate - Family Violence Foundations
Certificate III - Business Administration
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