Sylvia Roberts
Point Cook,Australia
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales & Marketing Manager
Australian Boat Parties
Docklands, VIC
06.2024 - Current
- Developed and implemented sales strategies to target potential customers.
- Created and distributed promotional materials to increase brand awareness.
- Coordinated with marketing team to create effective campaigns for products or services.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Negotiated deals with vendors and suppliers for procuring necessary resources at competitive prices.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
Business Manager
Melbourne Showboat – Lady Cutler
Docklands, VIC
01.2018 - 06.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Organized meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Designed strategies for improving the quality of services provided by the organization.
- Provided training sessions for employees on new software systems used in business operations.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Recommended process improvements that would reduce costs while increasing productivity.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Facilitated communication between different teams within the organization through regular meetings.
- Developed marketing plans for new products or services offered by the company.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Manager
Spuntino
Port Melbourne, Melbourne
01.2017 - 01.2018
- Company Overview: Nesci Pty Ltd
- Organizing and controlling daily operation of cafe
- Recruiting and training of new employees, assigning tasks and enforcing health and safety standards, conducting meetings, maintaining inventory, and ensuring a high level of customer satisfaction
- Nesci Pty Ltd
Interpreter
All Graduates Interpreting & Translating
South Bank, Melbourne
01.2015 - 01.2018
- Translating for Samoan clients/patients for Vic Road, Hospitals, Doctors, Housing, Centerlink etc
Extra on TV Shows
Real People Victoria
St Kilda
01.2013 - 01.2018
- Working on different tv shows such as Wentworth, House Husbands, Open Slather and more
Manager
Cafe Grumento
Port Melbourne, Melbourne
01.2013 - 01.2017
- Opening/Closing Shop and managing Front of House including Back of House
- Training new staff members on the coffee machine and all round and setting out daily tasks
- Greeting and serving customers
- Other tasks include answering the phone dealing with complaints and placing orders and solving any problem that arises and reporting back to owner
- Some of the key aspects that I have that has helped me is my Ability to manage multiple priorities, Self directed, Strong motivational and leadership skills, Excellent customer service, Exceptional communication skills
Office Manager/Secretary
Fairbairn Dunlop and Associates Ltd
Apia, Samoa
01.2004 - 01.2012
- Accounts Clerk for all statutory paperwork including business registrations and work permits, VAGST, Administration Officer
- This role requires a high degree of organizational and administrative skills to ensure that work is achieved in a timely manner and to ac high pressure
- Being fully Microsoft office/Excel is a pivotal in this role, as is highly developed verbal and communication skills
- Within this role, I have become skilled in delivering a high standard in business skills and able to prepare statutory paper work, including the putting together of documentations for business needs
- Building and maintaining good working relationships with clients is a daily part of my work
Accounts Clerk
Samoa International Cricket Association
Apia, Samoa
01.2004 - 01.2011
- Accounts Clerk for all statutory paperwork, Administration Officer
- The main requirements for the above role were to ensure that accounts and statutory paper work were up to date and referred to the ICC Australia working closely with the Prime Minister of Samoa as he was the Chairman of SICA
Office Administrator
PLT Consultants Ltd
Apia, Samoa
01.2002 - 01.2003
- Accounts Clerk for all statutory paperwork, Administration officer
- As above, the role required me to priorities key tasks to ensure that results were achieved in a timely manner
- A high degree of organizational and administrative skills was essential in this role, as well as effective communication skills
- The building and maintaining of good working relationships with clients was also important in this role
Education
Computer courses in improving administration skills
Pacific International Uni-tech
Foundation Year - English, Computer Studies, Biology, Physics, Mathematics
National University of Samoa
Pacific Senior School Certificate - School Certificate
St. Mary's College
Skills
- Team Leadership
- Rapport and relationship building
- Product Launches
- Social Media Management
- Sales Presentations
- Business growth and retention
- Marketing planning
- Advertising Campaigns
- Contract Negotiations
- Sales Quota Achievement
- Business Development
- Sales Tracking
Personalskillsandabilities
- Organizational and planning skill
- Excellent written and verbal communication skills
- Proven relationship skills and customer service
- Competent in English and Samoan
Personal Information
Date of Birth: 11/18/86
References
- Darryl Munro, Darryl Munro and Associates, Brisbane, Australia, (+61) 417 726 524
- Jefferey Gordon, Director of J.G.M Pty Ltd, Lady Cutler Melbourne Showboat, Melbourne, Australia (+61) 439 317 449
Specificexpertise
Able to effectively prioritize key tasks ensuring that output is timely and of high quality., High quality working relationships with people from a wide range of backgrounds, with emphasis placed on excellent customer service., Experienced in all aspects of communications ensuring that key messages are delivered clearly and succinctly.
Employmentobjective
I would like to combine my management and customer service skills, business ability and organizational development skills to secure a challenging career in a dynamic organization.
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Certification
- CPR & FIRST AID
- LROCP
- GPH - To be completed in January
Timeline
Sales & Marketing Manager
Australian Boat Parties
06.2024 - Current
Business Manager
Melbourne Showboat – Lady Cutler
01.2018 - 06.2024
Manager
Spuntino
01.2017 - 01.2018
Interpreter
All Graduates Interpreting & Translating
01.2015 - 01.2018
Extra on TV Shows
Real People Victoria
01.2013 - 01.2018
Manager
Cafe Grumento
01.2013 - 01.2017
Office Manager/Secretary
Fairbairn Dunlop and Associates Ltd
01.2004 - 01.2012
Accounts Clerk
Samoa International Cricket Association
01.2004 - 01.2011
Office Administrator
PLT Consultants Ltd
01.2002 - 01.2003
Computer courses in improving administration skills
Pacific International Uni-tech
Foundation Year - English, Computer Studies, Biology, Physics, Mathematics
National University of Samoa
Pacific Senior School Certificate - School Certificate
St. Mary's College
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