Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SYLVIA WEI

NSW

Summary

Experienced Sales Assistant with over 5 years of retail experience, dedicated to driving business success through effective sales and exceptional customer service. Known for maintaining a consistently positive, helpful, and proactive attitude, with a strong focus on customer satisfaction and team collaboration. Recognised for a cheerful and professional demeanour that contributes to team morale and overall company success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Swarovski
10.2023 - 02.2025
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Sales Assistant

Swarovski
08.2019 - 09.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Addressed any concerns or complaints quickly to ensure customers have a satisfactory shopping experience.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Arranged merchandise for the display to highlight new styles, attract customers and enhance sales.

Front of House Staff Member

Crazy Noodle
06.2022 - 12.2022
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.

Product Promoter (Nestle/Nature's Way)

Media More Pty Ltd
09.2019 - 09.2019
  • Set up booths in public places, staffing displays in malls and outdoor locations, and engaging passers-by to solicit new business.
  • Promoted the organization's products and services through various channels, including social media and email.
  • Explain product benefits to customers in a friendly manner to deliver a positive and fun experience.
  • Assisted consumers to engage in activities and encourage them to actively participate in social media interactions to increase following and website traffic.
  • Worked well in a team setting, providing support and guidance.

All Rounder

Noodle Box
11.2017 - 11.2018
  • Served customers with friendly and high-quality service, recommend products to customers according to their needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Responsible for opening and closing the store including restocking items and balancing the cash register.

Education

Graduate Diploma - Early Childhood Education

Victoria University
Sydney, NSW
04-2026

MBA - Master of Education And Business Administration

James Cook University
QLD
04-2025

Master of Business - Entrepreneurship & Innovation, Advertising

University Of Queensland
12.2019

Bachelor of Management - Marketing

Xiamen University Tan Kah Kee College
07.2017

Skills

  • Store merchandising
  • Problem-solving skills
  • Project management
  • POS system operations
  • Good communication skills
  • Team training and development
  • Work Planning and Prioritization
  • Customer relationship management

Languages

English
Chinese (Mandarin)
Hokkien

Timeline

Assistant Store Manager

Swarovski
10.2023 - 02.2025

Front of House Staff Member

Crazy Noodle
06.2022 - 12.2022

Product Promoter (Nestle/Nature's Way)

Media More Pty Ltd
09.2019 - 09.2019

Sales Assistant

Swarovski
08.2019 - 09.2023

All Rounder

Noodle Box
11.2017 - 11.2018

Bachelor of Management - Marketing

Xiamen University Tan Kah Kee College

Graduate Diploma - Early Childhood Education

Victoria University

MBA - Master of Education And Business Administration

James Cook University

Master of Business - Entrepreneurship & Innovation, Advertising

University Of Queensland

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