Sylvia Vany Salim Lim
Darwin
Summary
Dynamic Store Manager at Soul Origin with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in training and mentoring teams, I excel in problem-solving and customer relations, driving significant improvements in service delivery and inventory management. Committed to fostering strong client relationships and achieving strategic goals.
Overview
12
12
years of professional experience
Work History
Store Manager
Soul Origin
06.2018 - Current
- Led daily operations, ensuring optimal inventory management and store performance.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Analyzed sales data to inform strategic decisions for product placement and promotions.
- Maintained compliance with health and safety standards, ensuring a safe environment for customers and employees.
- Developed team schedules, optimizing labor costs while meeting service demands.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
Relationship Manager
Development Bank of Singapore, DBS
05.2016 - 08.2017
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed client needs to recommend tailored financial solutions, driving account growth.
- Led cross-functional teams to streamline processes and improve service delivery efficiency.
- Developed and implemented strategic plans to achieve sales targets and enhance market presence.
Accounts Officer
Bank Panin
07.2013 - 05.2016
- Managed accounts payable and receivable, ensuring timely and accurate transactions.
- Developed financial reports to support decision-making processes for management.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Education
Diploma - Business
International House Business College
Darwin, NT03-2022
Certificate IV - Business
International House Business College
Darwin, NT01-2021
Bachelor of Accounting - Accounting
STIE Widya Dharma
West Borneo, Indonesia02-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Recruitment and hiring
Timeline
Store Manager
Soul Origin
06.2018 - Current
Relationship Manager
Development Bank of Singapore, DBS
05.2016 - 08.2017
Accounts Officer
Bank Panin
07.2013 - 05.2016
Diploma - Business
International House Business College
Certificate IV - Business
International House Business College
Bachelor of Accounting - Accounting
STIE Widya Dharma