SYLVINA MANJURAN
Adelaide,SA
Summary
Results-oriented marketing professional with a Master's in Communication specialising in social media management, content creation, and community engagement. Proficient in managing platforms like Instagram, Facebook, and LinkedIn to drive brand awareness and engagement. Skilled at crafting visually appealing and engaging content, developing strategic plans, and building online communities. Excited to contribute fresh ideas and strategic insights to a dynamic team in the fast-paced digital marketing environment.
Overview
7
7
years of professional experience
Work History
Marketing Intern
Purple Giraffe
05.2024 - 06.2024
- Developed compelling visual and written assets for clients, enhancing their online presence and engagement.
- Created mood boards, blogs, and a variety of multimedia content for marketing campaigns across diverse platforms.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Assisted in developing social media advertising campaigns that significantly increased online engagement.
Sales Specialist – Second in Command
TSA Group
06.2022 - 08.2024
- Drove customer engagement and satisfaction by implementing communication strategies that resolved complex issues, ensuring retention and growth.
- Led training and onboarding for new sales team members, improving team performance and efficiency.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided top-notch service to all customers and potential customers.
Graphic Designer
Linkware Australia
08.2021 - 09.2021
- Created brand-aligned visual content for marketing initiatives, driving engagement and campaign visibility.
- Developed promotional materials, including brochures and flyers, which contributed to increased sales.
- Spearheaded social media strategies, improving brand engagement and customer interaction.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Marketing and Social Media Coordinator
The Salvation Army, HQ
01.2021 - 09.2021
- Researched marketing opportunities and developed targeted content strategies for various platforms.
- Created engaging visual and written content, increasing brand awareness and user engagement.
- Managed community interactions and content for platforms such as Instagram and Facebook.
- Boosted social media engagement with consistent posting and timely responses to audience interactions.
- Contributed to the development of creative visual assets for use in both print and digital marketing materials.
- Actively participated in community outreach events, representing the brand and fostering positive relationships with potential sponsors.
Creative Writer
Zoomantra Productions
10.2018 - 12.2019
- Collaborated with cross-functional teams to produce engaging multimedia content.
- Led scriptwriting and content creation for video productions, aligning with industry trends and target audience.
- Contributed to a 10% increase in sales through strategic marketing campaigns and creative advertising.
- Contributed to new business pitches by preparing persuasive presentations showcasing the agency''s capabilities in the advertising space.
- Increased brand awareness by developing and implementing targeted advertising campaigns.
- Developed engaging scripts by conducting thorough research and incorporating authentic dialogue.
Customer Service Representative
Fitternity
01.2018 - 06.2018
- Delivered exceptional customer service, increasing sales by 25% through product recommendations.
- Streamlined customer service processes, improving operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Client Service Coordinator
We Are Young Agency
08.2017 - 12.2017
- Managed client relationships and supported the execution of marketing campaigns.
- Created project briefs and contributed to print marketing materials that boosted campaign success.
- Identified new business opportunities, leading to a 10% sales increase.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
PR Intern
Music Culture & Art
03.2017 - 05.2017
- Assisted in the execution of PR campaigns, enhancing brand visibility and customer engagement.
- Utilised data analytics to support marketing strategies and optimise campaign results.
- Participated actively in brainstorms sessions that generated innovative ideas for upcoming PR campaigns.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Produced monthly reports highlighting PR campaign results, informing client communications and future strategy adjustments.
Education
Masters of Communication - Study of Media and Communication Strategies
University of South Australia
Adelaide, SA12.2021
Bachelor of Mass Media - Advertising, Digital Communications and Media Studies
Smt. MMK College of Commerce and Economics – University of Mumbai
04.2017
I.C.S.E -
Higher School, MMK College of Commerce and Economics – University of Mumbai
03.2013
Advance Course in Photography -
National Institute of Photography
03.2011
Skills
- Social Media Management
- Content Strategy & Creation
- Customer service and care
- Graphic Design
- Email Marketing
- Client Relationship Management
- Team Collaboration & Leadership
- Effective Communication
- Microsoft Office
- Marketing Plan Development
- Social Media Campaigns
- Event Planning
Timeline
Marketing Intern
Purple Giraffe
05.2024 - 06.2024
Sales Specialist – Second in Command
TSA Group
06.2022 - 08.2024
Graphic Designer
Linkware Australia
08.2021 - 09.2021
Marketing and Social Media Coordinator
The Salvation Army, HQ
01.2021 - 09.2021
Creative Writer
Zoomantra Productions
10.2018 - 12.2019
Customer Service Representative
Fitternity
01.2018 - 06.2018
Client Service Coordinator
We Are Young Agency
08.2017 - 12.2017
PR Intern
Music Culture & Art
03.2017 - 05.2017
Bachelor of Mass Media - Advertising, Digital Communications and Media Studies
Smt. MMK College of Commerce and Economics – University of Mumbai
I.C.S.E -
Higher School, MMK College of Commerce and Economics – University of Mumbai
Advance Course in Photography -
National Institute of Photography
Masters of Communication - Study of Media and Communication Strategies
University of South Australia
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