Sylvy Millar
Abbotsford,VIC
Summary
My name is Sylvy Millar and I am currently 24 years old. I am a motivated worker with exceptional social skills, communication abilities, and have a excellent customer service background. I am pursuing a new position with room for advancement alongside a growing team.
Overview
3
3
years of professional experience
Work History
Barista/FOH
Freckled Mug
Abbotsford , VIC
11.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress/Assistant Manager
St Andrews Hotel Fitzroy
Fitzroy, VIC
10.2020 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
FOH Team Member/Coffee Barista
Nashi Sandwich And Coffee Bar
Melbourne CBD, VIC
02.2019 - 09.2020
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep cafe working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Christchurch Girls Highschool
Christchurch, New Zealand11.2015
Skills
- Self-Motivated
- Dependable and Responsible
- Teambuilding
- Decision Making
- Flexible and Adaptable
- Problem-Solving
- Conflict Resolution
- Time Management
- Good Telephone Etiquette
- Multitasking Abilities
- Planning and Coordination
- Written Communication
References
Please contact me for my work referees.
Timeline
Barista/FOH
Freckled Mug
11.2021 - Current
Waitress/Assistant Manager
St Andrews Hotel Fitzroy
10.2020 - 11.2021
FOH Team Member/Coffee Barista
Nashi Sandwich And Coffee Bar
02.2019 - 09.2020
High School Diploma -
Christchurch Girls Highschool