Summary
Overview
Work History
Education
Skills
Timeline
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Sylwia Faszczewska

Sydney,NSW

Summary

Creative and personable hospitality and travel industry professional with a strong marketing background offering excellent customer service and public speaking skills. Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

OnStage Alaska Presenter

Holland America Line
09.2023 - 11.2023
  • Presented to travel agencies and their clients across the United States and Canada to inspire and inform them about traveling to Alaska.
  • Managed time, travel, and budget efficiently.
  • Met with contacts at the partner travel agencies prior to day of event to continue to foster dynamic relationships.
  • Delivered exceptional programming to audience members and encouraged booking for the 2024 season.

Tour Director

Holland America Princess Alaska Yukon
05.2023 - 09.2023
  • Guided groups of up to 45 people on scheduled tours across Alaska and the Yukon ranging from 6-11 days in length for Holland America Line, Princess Cruises, and Seabourn.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Controlled expenses to meet tour budget goals.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Developed and maintained courteous and effective working relationships with hotel management and staff, transportation, and excursion operators.

Digital Marketing Consulant

Self-employeed
08.2019 - 05.2023
  • Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing, brand recognition, and social media.
  • Discussed SEO needs and optimized strategies for short- and long-term campaigns.
  • Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
  • Analyzed competitor pages to locate keyword opportunities optimization.
  • Supported small business clients in their multi-channel marketing and social media efforts.
  • Assisted in designing marketing plans and updating business social strategies for over one hundred retailers across South Texas and Louisiana (United States).
  • Created social media content with innovative brand messaging to support new product launches.
  • Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
  • Evaluated market trends to stay current on consumer and competitor changes.

Tour Director

Holland America Princess Alaska Yukon
05.2022 - 09.2022
  • #1 performer by highest rating/guest survey volume as a first year Tour Director during the 2022 season.
  • Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
  • Coordinated accommodation needs for guests and ensured smooth tour transportation between destinations.
  • Entertained tour guests with various activities for maximum engagement, fun, and lasting memories.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Marketing & Business Development Coordinator

Epstein Becker Green
02.2016 - 08.2019
  • Supported over 130 attorneys nationwide within the firm's Employment, Labor & Workforce Management practice with a $1.5M budget.
  • Managed the production of events from conception to post-event follow up for the practice and industry groups. Events included roundtables, virtual webinars, educational briefings, receptions, etc. across various cities in the U.S. (New York, DC, Nashville, Houston, Atlanta, LA, and Boston).
  • Produced the firm’s largest in person event annually, the Workforce Management Briefing. The event grew in size, streamlined in processes, and became more environmentally conscious during my tenure. Speakers for the event included members from U.S. Chamber of Commerce, U.S. Department of Labor, National Labor Relations Board; Bret Baier; and general counsel and human resources professionals from various corporations.
  • Participated in brainstorming meetings to develop marketing collateral.


Marketing Intern

Lowndes, Drosdick, Doster, Kantor & Reed
09.2014 - 02.2016
  • Assisted in creating written, video and image content for marketing channels.
  • Scheduled social media postings and generate site traffic.
  • Shadowed meetings and observed marketing director to grow professional experience.
  • Performed office administrative duties to enhance team cohesiveness.
  • Monitored web traffic to analyze website performance.
  • Tracked key performance indicators to measure success of campaigns.

Education

Bachelor of Science - Marketing

University of Central Florida
Orlando, FL
12.2015

Skills

  • Public Speaking
  • Audience Entertainment/Engagement
  • Inclusive Language
  • Organizational Skills
  • Active Listening
  • Social Media Savvy
  • Team Building Expertise
  • Itinerary Planning Expertise
  • Adaptability and Flexibility
  • Attention to Detail
  • Client Relations
  • Relationship Building

Timeline

OnStage Alaska Presenter

Holland America Line
09.2023 - 11.2023

Tour Director

Holland America Princess Alaska Yukon
05.2023 - 09.2023

Tour Director

Holland America Princess Alaska Yukon
05.2022 - 09.2022

Digital Marketing Consulant

Self-employeed
08.2019 - 05.2023

Marketing & Business Development Coordinator

Epstein Becker Green
02.2016 - 08.2019

Marketing Intern

Lowndes, Drosdick, Doster, Kantor & Reed
09.2014 - 02.2016

Bachelor of Science - Marketing

University of Central Florida

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Sylwia Faszczewska