Sylwia Niedzwiedz
Darwin City,NT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Agent/Barista
Mamma's Kitchen
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Made and recommended café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
Event Assistant
Mustang Productions
08.2023 - Current
- Performed event coordination for larger parties and gatherings.
- Assisted in the preparation of refreshments and entertainment for gatherings with as many as 200 guests.
- Maintained event timelines to track milestones and successfully reach event goals.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
Artist
Freelace
01.2015 - Current
- Consulted with clients to discuss ideas and style preferences to create art project.
- Created commissioned artwork for organizations and private clients.
- Worked with clients to understand desired outcomes and requirements.
- Managed creative process from concept to completion for various art projects.
- Made use of materials, such as oil paints, ink, watercolours, charcoal, pencil, computer software and camera to complete unique piece for customers.
- Designed branding products for clients.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
Sales Associate
Lawenowa Mydlarnia
10.2019 - 04.2022
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Arranged merchandise to present visually appealing displays and attract clientele.
Printing Assistant
BBZ Polska
02.2021 - 08.2021
- Designed branding products such as posters, brochures, business cards and others.
- Produced high-quality brochures, flyers, posters and others.
- Reviewed completed orders for quality and accuracy.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
- Trimmed book edges using cutting machines and hand cutters.
Education
Master of Fine Arts - Art And Design
Uniwersytet Pedagogiczny Im. KEN W Krakowie
Krakow, Poland10.2022
Bachelor of Fine Arts - Graphic Design
Uniwersytet Pedagogiczny Im. KEN W Krakowie
Krakow, Poland07.2022
Bachelor of Humanities - Art History
Cardinal Stefan Wyszynski University in Warsaw
Warsaw, Poland07.2018
Skills
- Exemplary Work Ethic
- Problem-Solving
- Organization and Time Management
- Calm Under Pressure
- Analytical and Critical Thinking
- Social Perceptiveness
- Cultural Awareness
- Creativity
- Attention to details
- People person
Timeline
Customer Service Agent/Barista
Mamma's Kitchen
08.2023 - Current
Event Assistant
Mustang Productions
08.2023 - Current
Printing Assistant
BBZ Polska
02.2021 - 08.2021
Sales Associate
Lawenowa Mydlarnia
10.2019 - 04.2022
Artist
Freelace
01.2015 - Current
Master of Fine Arts - Art And Design
Uniwersytet Pedagogiczny Im. KEN W Krakowie
Bachelor of Fine Arts - Graphic Design
Uniwersytet Pedagogiczny Im. KEN W Krakowie
Bachelor of Humanities - Art History
Cardinal Stefan Wyszynski University in Warsaw
Similar Profiles
Jay EsquivelJay Esquivel
Waitress at Mamma's KitchenWaitress at Mamma's Kitchen
Emily TrottoEmily Trotto
Delivery Driver at Mamma's PizzaDelivery Driver at Mamma's Pizza
Ashraf Uzz JamanAshraf Uzz Jaman
Cashier at Mamma's PizzaCashier at Mamma's Pizza