Summary
Overview
Work History
Skills
Languages
Timeline
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Syota Ishige

360 Center Road Bentleigh,Vic

Summary

Proven track record of enhancing guest satisfaction at Hotel Xve through exceptional customer service and problem-solving skills. Skilled in multitasking and communication, adept at creating positive experiences in high-pressure environments. Demonstrated ability to improve operational efficiency by training staff and streamlining processes, contributing to a 20% increase in guest retention.

Overview

2023
2023
years of professional experience

Work History

Cram School

スクールIE
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Hotel Front Desk Clerk

Hotel Xve
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored staff performance and provided feedback and guidance.

Hotel Front Desk Clerk

Hotel Francs
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Resolved service-related problems and documented actions in system.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Updated guest records with pertinent information to provide personalized service during their stay.

Bartender

Hotel Xiv
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.

Kitchen Cook

Japanes Udon 幹
  • Contributed to increased revenue by cross-training in various culinary stations, expanding overall skill set and versatility within the kitchen team.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Supported the executive chef in daily operations, working collaboratively to meet high standards for food quality and customer satisfaction.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
  • Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
  • Developed innovative, creative menu items and recipes.
  • Managed inventory and ordered food and supplies to maintain adequate stock.

Japanese Style Dining Bar

ぼうの
04.2022 - 12.2022
  • Adapted marketing materials from English into Japanese that resonated with target audiences while staying true to brand identity.
  • Assisted foreign language-speaking clients with inquiries.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Created detailed reports on accuracy of translated documents.

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Japanese Style Dining Bar

ぼうの
04.2022 - 12.2022

Cram School

スクールIE

Hotel Front Desk Clerk

Hotel Xve

Hotel Front Desk Clerk

Hotel Francs

Bartender

Hotel Xiv

Kitchen Cook

Japanes Udon 幹

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Syota Ishige