Sze Yu Kwok
Melbourne,VIC
Summary
I used to work in hospitality industry and printing industry, so I ;hope to learn more different knowledge in different eld which to rich my life. I also wanted to meet more people in the world, communicate with them, and learn from them.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Partner
Uniqlo
Melbourne, VIC
03.2024 - 01.2025
- Maintained accurate records of customer interactions and transactions.
- Assisted with the development and implementation of staff policies and procedures.
- Participated in the planning of special events and promotions for the organization.
- Prepared invoices for payment processing according to established guidelines.
- Ensured that employees followed established safety protocols at all times.
- Communicated effectively with customers regarding their inquiries or complaints.
- Developed strategies for improving customer service standards and increasing customer satisfaction levels.
- Operated and performed preventative maintenance on company equipment.
- Managed customer transactions and balanced cash registers after shifts.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
CLERK
Hantag Printing and Label Limited
Hong Kong
09.2022 - 06.2023
- Assisted customers with product selection by providing accurate information about products
- Resolved disputes to support customer satisfaction
- Resolved conflicts between customers and employees with diplomacy and tactfulness
- Compiled data and created detailed reports for management review
- Delivered messages and ran errands
- Completed data entry tasks with strong focus on accuracy and data integrity
- Computed, record and proofread data and other information, such as records, and reports
- Entered orders into database system accurately and timely
- Supported seamless office operations with full accountability for clerical tasks
RESERVATION STAFF
Eaton Hotel
Hong Kong
06.2022 - 08.2022
- Performed daily audits of all reservation data entered into the system for accuracy and completeness
- Assisted in developing marketing strategies for increasing occupancy rates throughout the year
- Researched competitive pricing strategies to ensure the best value for our customers
- Collaborated with other departments such as housekeeping or maintenance regarding room bookings
- Offered customers additional services to increase revenue
- Ensured accuracy of group bookings by verifying details such as arrival dates, departure dates, number of guests, special requests
- Maintained up-to-date knowledge of the various reservation systems used by the company
SALES
Triplex & Trois Trading Co., Ltd.
Hong Kong
03.2018 - 02.2021
- Introduced promotions and sale opportunities, enticing customers
- Followed checklist to complete retail store opening and closing activities
- Encouraged customers to make additional purchases and suggested relevant items
- Assisted customers with product selection to ensure customer satisfaction
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Highlighted new products and company promotions during sales pitches
- Used knowledge of company products and services to recommend solutions to customers
FOOD & BEVERAGE STAFF
Hong Kong Disneyland
Hong Kong
10.2016 - 05.2017
- Adapted quickly when faced with unexpected changes in order tickets or customer requests
- Answering Visitors' questions such as what was the suggestion, locations of the facilities
- Clean before Park open and after Park closed
- Clean the table after visitors finish their meal
- Helping chef to serve the meal
CLERK
AMTD Financial Company
Hong Kong
08.2012 - 05.2013
- Data capture
- Deal with insurance sales
- Filing document
- Computed, record and proofread data and other information, such as records, and reports
- Scanned, faxed, and filed invoices and sales receipts
Education
TOP UP DEGREE - HOTEL MANAGEMENT
THEi
Hong Kong07.2023
HIGHER DIPLOMA - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT
IVE
Hong Kong06.2018
Skills
- Billing and Invoicing
- File and Database Management
- Mail Processing
- Communication
- Driving
- Customer service
- Guest services
- Customer needs assessment
- Cash register operation
- Merchandise display
- Returns and exchanges
Certification
Driving License, RSA
Languages
- Cantonese, Native
- English, Fluent
- Mandarin, Fluent
- Japanese, Conversational
Timeline
Partner
Uniqlo
03.2024 - 01.2025
CLERK
Hantag Printing and Label Limited
09.2022 - 06.2023
RESERVATION STAFF
Eaton Hotel
06.2022 - 08.2022
SALES
Triplex & Trois Trading Co., Ltd.
03.2018 - 02.2021
FOOD & BEVERAGE STAFF
Hong Kong Disneyland
10.2016 - 05.2017
CLERK
AMTD Financial Company
08.2012 - 05.2013
TOP UP DEGREE - HOTEL MANAGEMENT
THEi
HIGHER DIPLOMA - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT
IVE
Similar Profiles
Hongyu HuHongyu Hu
Cashier at UNIQLOCashier at UNIQLO
Saundra HeathSaundra Heath
Senior Operations Manager at UNIQLOSenior Operations Manager at UNIQLO
Chi(Jenny) NguyenChi(Jenny) Nguyen
Sales Associate at UNIQLOSales Associate at UNIQLO