Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SZU-CHI SHEN

Sydney,NSW

Summary

I was a sales consultant with project management skills with over 6 years of experience in Taiwan and Shanghai. Great at customer service, maintain customer relationships, sales skills, problem solving and leading projects. Recently, I am studying English course in TAFE. I believe this course will help me further improve my communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Assistant  

North Ryde Dentistry    
11.2021 - Current
  • Provide assist the dentists, oral health therapists though out procedures.
  • Providing the treatment room as directed by the dental operator and ensuring that correct instruments and materials are readily available.
  • Cleaning and sterilizing instruments before and after treatment.
  • Perform and develop dental radiographs (X-Raty).
  • Managing infection control.

Dessert Bar All Rounder Black   

Ball Dessert Shop
02.2020 - 11.2021
  • Provide excellent customer service and maintain customer relationship.
  • Take dessert and drinks orders, using POS ordering software.
  • Making beverage and dessert.
  • Performed cash handling and end of day operations.
  • Provided training to fresh staff.
  • Maintain stock levels of kitchen and front of house.

Project Management Consultant

W. DSIGN 无间建筑设计公司
08.2018 - 08.2019
  • Managing and planning project development progress by effectively communicating with clients and management.
  • Developing and implementing marketing techniques to attract new clients.
  • Effectively coordinated with clients to detail project costs and ensured all client demands were met.
  • Tracked project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
  • Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.

Senior Sales Executive  

American Express
08.2015 - 08.2018
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Provide excellent customer service skills and maintain customer relationships.
  • Achieve goal every month and complete KPI's.
  • Considerable knowledge of luxury products and frequent flyer points. (e.g., airlines, hotels, cruise & tour, and/or dining, theatre, retails, fashions, sports & events)

Senior Sales

GUCCI 
08.2014 - 08.2015
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Provided excellent customer service to new and regular customers by advising and recommending fashion advice to best suit customers' needs.
  • Using and applying retail systems to keep management informed of stock conditions and needs.
  • Dealing with customer complaints on product quality issues and arranging all returns and exchanges.

Education

Bachelor of Arts - Fine Arts 

Tainan University of Technology 
Taiwan 
06.2012

Advertising Design Diploma       -

Private Chung-Shin School N.P.O
Taiwan
06.2008

Skills

  • Fast learner, adapts well to and are energized by change
  • Ability to work both independently and as part of a team
  • Fluent in Mandarin and intermediate English
  • Excellent at project initiation
  • Persuasive communication and negotiation skills
  • Proficient in Excel, Word, PowerPoint, and Outlook
  • Critical Thinking

Certification

Certificate II in Customer Engagement / ILSC Greystone

Timeline

Dental Assistant  

North Ryde Dentistry    
11.2021 - Current

Dessert Bar All Rounder Black   

Ball Dessert Shop
02.2020 - 11.2021

Project Management Consultant

W. DSIGN 无间建筑设计公司
08.2018 - 08.2019

Senior Sales Executive  

American Express
08.2015 - 08.2018

Senior Sales

GUCCI 
08.2014 - 08.2015

Bachelor of Arts - Fine Arts 

Tainan University of Technology 

Advertising Design Diploma       -

Private Chung-Shin School N.P.O

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