Szu-yu Chen
Maddington
Summary
Experienced hospitality professional ready to lead and manage dynamic environment. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Head Chef
Taste of Italy
07.2023 - 11.2024
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Trained kitchen staff to perform various preparation tasks under pressure.
- managed, and trained kitchen staff.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
Head Barista/ Cafe Floor Manager
Cart 21 Cafe
01.2019 - 10.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Prepared and delivered school lunches daily, managed funeral catering services, and handled purchasing for cafe supplies
Chef
Blasta Brewery
12.2021 - 02.2024
- Rotating duties on the grill, stove, fryer, pizza station, dessert preparation, and breakfast service and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures and prepare enough ingredients for the a la carte service.
- Maintained well-organized mise en place to keep work consistent.
- Placed timely orders to restock items before supplies ran out and managed daily inventory of purchases.
Floor Manager
Muffin Break
05.2017 - 05.2019
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 8-10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw supply restocking, area cleaning, and product organization.
- Holding regular meetings with the head office.
- Daily tasks include settling cash, preparing financial statements, and depositing funds to the bank.
- Additionally, preparing food, baking cakes and muffins, cooking breakfast, and crafting quality coffee are part of the daily routine
Cafe All Arounder
Next One Cafe
01.2017 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Ordering milk and beverages
- Picking up fresh bread every morning from city
Cafe Manager
Picnic Coffee
03.2011 - 03.2016
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Baking bread from scratch daily, as well as fresh cakes.
- Consistently brewing quality coffee and other beverages.
Education
Bachelor Degree of Management, Sports And Leisure - Management, Sports And Leisure
National Quemoy University
Kinmen Taiwan05-2011
Skills
- Food safety
- Kitchen management
- Team management
- Menu development
- Customer service
- Leadership
- Time management
- Flexibility
- Quality control
- Communication
- Problem-solving
- Barista skills
Languages
Chinese
Native or Bilingual
English
Professional Working
Timeline
Head Chef
Taste of Italy
07.2023 - 11.2024
Chef
Blasta Brewery
12.2021 - 02.2024
Head Barista/ Cafe Floor Manager
Cart 21 Cafe
01.2019 - 10.2024
Floor Manager
Muffin Break
05.2017 - 05.2019
Cafe All Arounder
Next One Cafe
01.2017 - 09.2018
Cafe Manager
Picnic Coffee
03.2011 - 03.2016
Bachelor Degree of Management, Sports And Leisure - Management, Sports And Leisure
National Quemoy University
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