Trish Butterworth

• Focusing on daily activities involving employee/contractor management and ensuring the site (Lihir Island, PNG) / PMO administrative aspects of supporting the Project are being fulfilled by the HR and Admin support team. This is achieved by providing guidance, advice and assistance to the Project in the implementation of best practice for people management and administration initiatives.
• Responsible for the provision of Administration and transactional generalist Human Resources (HR) support
• Design and implementation of electronic workflows to improve efficiencies in administration systems
• Expatriate, TCN and National talent acquisition
• International Mobilisation, including Immigration and Work Permit application process
• IEPNG Registration Application support
• SharePoint design, build and administration to improve information sharing and records management with PNG Site and Brisbane team
• Rostering - 350 team members Workforce management and planning
• Process review, implementation and optimisation
• Training and mentoring team members
• Policy development
• Change management
• Stakeholder engagement
• Weekly reporting for project and client
• Project coordination support
• Contract negotiations and renewals
• Performance management and support
• Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
• Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the HR and Site Admin team.

• Redesign and creation of eLearning courses utilising Articulate 360
• Facilitate and support performance management program
• LMS administration
• Course registration and attendance management
• Training event marketing
• Worked with key stakeholders and team members to provide input to the review and/or development of a training needs analysis when required
• Training coordination
• Event management support

• Provided project management support for projects or Travel Coordination components of projects, including task management, training administration and logistics support to the DEBBs portfolio in conjunction with project leads and the learning and capability team
• Planned and co-ordinated project program delivery by developing and implementing training schedules including enrolments, trainer facilitation, room bookings, attendee regisration/queries and monitoring of training mailbox
• Consultation with business and project stakeholders to ensure quality resolutions balancing the more complex needs of business requirements; proactively managed escalated complaints/issues, and impact assessments and conflict resolution
• Identified and recommended improvements to existing processes, and exercises initiative in their application and has scope for some rearrangement of the sequence of work.
• Applied comprehensive knowledge and support for the delivery of online courses from the Learning Management System.
• Generated, analysed and interpreted complex data and reports, ensuring accurate data and record management, and alignment with archiving procedures to meet audit requirements, whilst maintaining confidentiality in relation to training records, intellectual property and commercially sensitive documents
• Key achievement of 97% Queensland employee attendance and completion of training in Mobile switching. Our Mobile Switching training team was presented with an end of year award for Best Training Delivery.

• Coordination of Paramedical team to Anglo Mine Sites, including, rosters, transport and payroll management.
• On-boarding of new team members to site ensuring compliance with CPA and Anglo Policies
• Creation of roster templates to align with Anglo policies
• Monitoring of employee qualifications, arranging renewal of mandatory qualifications, enrolment in new courses for upskilling as required
• Creation of Team Skills matrix for compliance with Anglo Mine Medical requirements
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

• New system learning - Creation of Knowledge Libraries and Websites using MadCap Flare and HP Teamsite
• SharePoint, Design and administration for internal and external stakeholders
• Coordination and management of Training Schedule for Unify Project across the Department and External Parties
• System administration and monitoring of Training Accounts in MS Dynamics
• Creation of Knowledge Libraries and Websites using MadCap Flare and HP Teamsite
• Development, maintenance and administration of SharePoint site for internal and external users
• Customers service for Training Team in conjunction with Go Live Coordination Team
• Reporting of pre-learning completion, training attendance and feedback for Project Management Team
• Administration of Unify learning products in Articulate 360
• Learning Management System administration - MS Dynamics
• Project Support for Training Manager and Instructional Design Team
• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.

• Coordinated the delivery of leadership and capability development activities, forums and events, including coordination of external providers, rooms and resources, participant registrations and tracking, pre-work and post program activities, program evaluation and follow up.
• Design, set up and administer systems and processes that supported the Implementation and continuous improvement of the leadership and people capability development programs being delivered.
• Authoring of communications and support resources for capability building programs, including resources for participants
• Established processes and tools for capturing data to measure the effectiveness and impact of programs, including tools to monitor and report on outcomes and progress, and support reporting against KPIs and project timelines.
• Design, administration and launch of Intranet pages for Leader Connect programs using Sitecore.

Position was made redundant during COVID Lockdown

• Coordination of training programs for RSL Queensland team
• Administration of Learning Management System, system updates, user management and help desk support.
• Process review and implementation of updated business support procedures, resulting in financial and task efficiencies for the organisation.
• Leadership and development of business support services team.
• Procurement and management of office supplies for Head Office and branches.
• Board Pack preparation assistance to Company Secretary when required
• Project support for various teams where required.
• Implementation of Helpspot ticketing system for Workflow management
• Event management for RSL Head Office including Lottery draws, end of year events and Town halls.

• Provision of operational support for on-boarding and mobilisation of manpower to existing and new clients in PNG.
• Stakeholder engagement with PNG Government departments and other PNG National organisations
• Arrangement of international pre-employment medicals and compliance checks, including POEA liaison and on-site contact with PNG Dept of Labour and Immigration in Port Moresby.
• Coordination and facilitation of Contractor employment contracts.
• Payroll queries
• Preparation and end to end processing of Work permits and Employment visa applications for expats working in PNG.
• Travel coordination for mobilisation, ongoing FIFO rosters and site transport, complex international itineraries

• Key achievements: Identified need for process improvement resulting in design and install of centralized mobilisation function to provide a professional On-boarding and off-boarding process for Integrated Gas employees and service providers. Successfully implemented and delivered IT equipment upgrade to 3 major remote gas operations sites (delivered under budget).
• Centralisation and ongoing leadership of Business Support team for professional administration and travel support for the business unit, including remote sites.
• Senior Administration support as required, including support to Leadership Executives and Assistants.
• Management of Business Support team to the Integrated Gas Business Unit - Australia and New Zealand.
• Department budget management.
• Efficiently monitoring Travel spend and continuous improvement of travel process for business unit. Reduced outstanding travel credits by 85%
• Processing of high-volume Travel bookings (Domestic and International)
• Procurement - Process Purchases orders and credit card reconciliations via Oracle.
• Key liaison for implementation of IT projects within business unit, including pilot testing and feedback.
• Implemented strict guidelines to ensure that all aspects of health, safety and risk management were adhered to.
• Event management including End of Year celebrations (300 to 1000 guests) and LNG Site familiarization tours.
• Fully engaged with team members to achieve the highest levels of productivity.

• Key Achievements: Design, implementation and management of electronic Mobilisation process for APLNG Phase 1 project. Peak utilisation of 500+ plus employees on-boarded per month. This process is still utilised by Origin.
• Implementation and ongoing management of centralised administration function for Project Management Office to improve administration efficiencies for the project.
• Leadership and ongoing development of Mobilisation Coordinators
• Daily support to the Project Systems & Support Manager, including diary and mailbox management Origin Energy - APLNG Phase 1 Project .
• Seamlessly oversaw all aspects Project Administration function for the PMO for the APLNG Phase 1 Project.
• Process improvement for administration function of the APLNG Phase 1 project guidance for wider project administration team during construction phase.
• Stakeholder engagement to identify and improve facilities required for metro offices and ongoing growth of the project.

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