Tara Patrick

SkinKandy is Australia's largest piercing and body jewellery provider with 60 retail locations across the nation. This blended role involves the ownership of the behind the scenes management of the distribution warehouse and product sourcing with overseas suppliers.

• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Used hand-held scanners and physical logs to accurately track item movements.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Acted as liaison between company departments and warehouse teams.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Implemented Skinkandy's largest product launch of over 200+ products
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Forecasted purchasing trends and improved merchandising strategies.
• Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
• Managed and maintained purchase orders and invoices.
• Daily use of inventory management software Cin7 (previously Dear)

• Evaluated and settled complex car insurance claims following strict protocols and timeframes.
• Affirmed or denied coverage fairly based on thorough investigations.
• Followed up with customers on unresolved issues.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analysing existing evidence on file.
• Calculated adjustments, premiums, and refunds.
• Inbound and outbound call enquiries. Conducting follow ups with external stake holders and finalising bookings.

• Receiving and allocating over 60+ orders per day for florists and couriers via company web portal.
• Ordering and maintaining plant/flower life within established warehouse setting.
• Working with customer service call centre team for custom orders including corporate, funeral and wedding arrangements, resolving any issues with product output firsthand, as they arise.
• Curation of arrangements, hampers and other gifts, ensuring best possible product for our customers.
• Working closely with management to ensure company standards and expectations were being upheld.
• General warehouse and inventory administration.

• Persistently customer focused, listening to customers' needs through building rapport and offering awesome upbeat service on every interaction.
• Thriving within a fast paced, collaborative team environment where wins are celebrated and hard work acknowledged.
• Being accountable for personal results and sharpening skills in areas I can improve to remain a top advisor.
• Remaining compliant within company processes and procedures, ensuring correct up to date product knowledge.
• Meeting sales targets and consistently achieving in the higher percentile for productivity and client service satisfaction surveys.
• Running team huddles and creating team statistic emails.