Tea Money
Torquay,VIC
Summary
Reliable and upbeat worker with 8 years of customer service experience, I have been successful at promoting customer loyalty, satisfaction and purchases with diligent attention to individual needs. I am knowledgeable about product merchandising, payment processing and keeping a clean environment. I present myself as a dedicated and dependable employee with strong organizational skills and excellent work ethic.
Overview
7
7
years of professional experience
Work History
Barista/Cafe Supervisor
Minerva And The Bean
06.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cafe/Bar Staff Member
Boardriders
02.2018 - 09.2021
- Collaborated with team members to ensure smooth service.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Worker
Il Matto
10.2018 - 05.2019
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
Retail Worker
Ripcurl
05.2017 - 08.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Restaurant Worker
Little Feast
11.2017 - 04.2018
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
Education
Bachelor of Science - Psychology And Nutrition Major
Deakin University
Geelong, VIC10.2025
Diploma of Health Science - Psychology Major
Deakin University
Geelong, VIC03.2023
Skills
- Customer Service
- Cash Register Operation
- Opening and closing duties
- Team Leadership
- New Hire Training
- Safe Food Handling Practices
- Espresso machine operation
Hobbies
As i grew up on French coast and only a couple hours away from the Pyrenees mountains, i grew up skiing and surfing, and still casually enjoy these hobbies to this day. As i moved back to Australia, I found myself enjoying indoor bouldering and as i acquired new skills, moved onto outdoor rope climbing.
I thrive on learning new skills and enjoy finding new hobbies to try out.
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Barista/Cafe Supervisor
Minerva And The Bean
06.2019 - Current
Restaurant Worker
Il Matto
10.2018 - 05.2019
Cafe/Bar Staff Member
Boardriders
02.2018 - 09.2021
Restaurant Worker
Little Feast
11.2017 - 04.2018
Retail Worker
Ripcurl
05.2017 - 08.2018
Bachelor of Science - Psychology And Nutrition Major
Deakin University
Diploma of Health Science - Psychology Major
Deakin University